Client Operations Manager

Abbatt Property Recruitment; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in London is seeking an experienced Client Operations Manager for a 12-month maternity cover. The successful candidate will oversee client relationships, manage onsite teams, and ensure exceptional client satisfaction. This role requires strong leadership skills and a proven track record in operations management, preferably within hospitality or facilities management.

Benefits

25 days annual leave + birthdays off + bank holidays

Season ticket loan

Gym membership contributions

Regular social events and team parties

Qualifications

• Proven multi-site people management experience, ideally in hospitality.
• Strong leadership skills to motivate and develop teams.
• Some understanding of HR processes or Health & Safety.

Responsibilities

• Build and maintain long-term relationships with clients.
• Lead and manage onsite teams, ensuring high performance.
• Conduct regular site visits to monitor staff welfare.

Skills

Leadership

Client Management

Communication

Organizational Skills

Problem Solving

Tools

Workforce Scheduling Tools

Payroll Systems

Job description

Direct message the job poster from Abbatt Property Recruitment

Job Title: Client Operations Manager (Maternity Cover – 12 months FTC)

Reports to: Head of Dual Management

Department: Dual Management

Role Overview

Abbatt Property Recruitment are on the lookout for an experienced Client Operations Manager / Area Manager to oversee client relationships and lead onsite teams across multiple locations. This role demands strong leadership skills and a proven track record in managing operations, preferably within hospitality, facilities management, or area/regional management environments.

The successful candidate will be responsible for ensuring exceptional client satisfaction and managing employee welfare and performance.

Key Responsibilities

Client & Account Management

• Build and maintain strong, long-term relationships with clients to ensure satisfaction and business retention.
• Prepare for and attend client service review meetings; provide KPI data and service reports as requested.
• Respond promptly to client queries and resolve service issues efficiently, escalating when necessary.
• Promote and represent the company at networking and client events.

Operations & Team Leadership

• Lead and manage onsite teams, ensuring employee wellbeing, development, and high performance.
• Conduct regular site visits (day and night shifts) to monitor staff welfare and operational standards.
• Support induction, training, probation reviews, and performance appraisals.
• Manage rotas and workforce scheduling, ensuring adequate staffing levels and shift coverage.
• Oversee holiday and leave management, ensuring compliance with entitlements and operational needs.

Human Resources & Compliance

• Collaborate with HR on disciplinary procedures, grievances, TUPE transfers, redundancies, and restructures.
• Conduct investigations into staff misconduct and support employee relations activities.
• Ensure operational compliance with internal policies, industry regulations, and client requirements.

Recruitment & Onboarding

• Partner with the Recruitment team to advertise roles, shortlist candidates, and participate in interviews.
• Lead onboarding processes, including new site integration and TUPE transfers.
• Manage leavers and coordinate replacements to maintain seamless service delivery.

Payroll, Budgeting & Reporting

• Prepare and verify monthly payroll data and invoicing templates, adhering to deadlines and accuracy standards.
• Monitor staffing budgets, communicate changes, and work with Senior Account Managers to manage financial implications.
• Produce reports to track operational performance and identify areas for improvement.

What we are looking for:

• Proven multi-site people management experience, ideally within hospitality, area/regional management, or similar sectors.
• Strong leadership and people management skills with the ability to motivate and develop teams.
• Comfortable working independently and managing your own schedule
• Excellent communication and interpersonal skills, capable of managing client and staff relationships effectively.
• Some understanding of HR processes, employee relations, or Health & Safety is helpful (but we’ll train you!)
• Proficiency with workforce scheduling tools and payroll systems. Experience with Workforce Software is an advantage.
• Strong organisational skills with the ability to manage multiple priorities and work under pressure.
• A proactive, solution-focused approach with a commitment to continuous improvement.
• Flexibility to conduct site visits including outside normal office hours.

What We Offer

• A supportive, collaborative working environment.
• 25 days annual leave + birthdays off + bank holidays
• Season ticket loan
• Gym membership contributions
• Regular social events, monthly team drinks, and company parties
• A genuinely warm and supportive team culture
• The chance to lead impactful operational and client management initiatives.

To apply: Please submit your CV to the role and Niamh will reach out to discuss this in more detail.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail and Real Estate

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