Client Onboarding Manager

Sumsub; London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading company in verification technology seeks a Client Onboarding Manager to facilitate the onboarding of new clients. You will be responsible for training, supporting clients in using the platform, and ensuring compliance with regulatory requirements. The role requires strong communication skills and the ability to simplify complex concepts.

Benefits

Fully remote and flexible working schedule

1 extra day off for birthday

7 additional days for Christmas & New Year

Learning opportunities and support for industry events

Qualifications

• 2+ years experience in client onboarding or customer success.
• Proficiency in English; additional languages are a plus.
• Ability to create training materials like presentations and guides.

Responsibilities

• Manage the end-to-end onboarding process for clients.
• Create and edit training materials for client understanding.
• Maintain professional communication to manage client expectations.

Skills

Communication

Client Understanding

Training Delivery

Organizational Skills

Job description

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business.

Sumsub has over 4000 clients across the fintech, crypto, transportation, trading and gaming industries including Duolingo, Bitpanda, Wirex, Avis, Exness, Flippa, italki, Bybit, LBANK, Gett, Kaizen Gaming, and TransferGo.

Our products are recognized by industry leaders like Gartner's Magic Quadrant, Forrester Wave and Frost Radar.

Now we are looking for a Client Onboarding Manager who possesses exceptional communication and teaching skills to join our dynamic team. You will work closely with clients to understand their needs, provide training, and support them in using our solutions while meeting compliance requirements.

What You Will Be Doing:

• Client Onboarding: Manage the end-to-end onboarding process for clients, from initial handover to fully using the platform, ensuring all client needs are addressed. That consists of delivering clear, structured training sessions, helping clients understand the platform’s features, best practices, and compliance requirements.
• Needs Assessment & Solution Delivery: Taking ownership and understanding customers’ context, pain points, and enhancing platform adoption.
• Training Materials: Create and edit presentations, guides, diagrams, and screen recordings to improve clarity and facilitate understanding.
• Client Communication: Maintain professional communication to manage expectations, provide updates, and build a strong customer relationship.
• Educational Communication: Explain complex concepts to clients of all levels in a clear way, adapting your approach based on the client’s role and background.
• Collaboration: Work closely with cross-functional teams, to ensure a seamless onboarding experience and address any client concerns promptly.

About You:

• Proficiency in English, additionally Spanish, Mandarin, Cantonese, or Portuguese would be a plus.
• 2+ years of experience in client onboarding, implementation, customer success, or related client-facing/ educational roles in B2B SaaS, fintech, identity verification, crypto, banking, trading, gaming, e-commerce or a related industry.
• Excellent communication and presentation skills, with a natural ability to teach and simplify complex topics for diverse audiences.
• Ability to create and edit visual and video content (presentations, diagrams, screen recordings) to improve client understanding, with strong attention to detail.
• Understanding client challenges and translating them into actionable solutions.
• Highly organized and proactive, able to prioritize tasks, manage multiple projects, and ensure timely onboarding in a fast-paced environment.
• Ability to collaborate across different countries and time zones, setting clear expectations and effectively mediating and resolving issues.

Would be a plus:

• Experience withKYC, KYB, compliance, or identity verification is a strong plus.
• Theoretical/ practical knowledge of programming languages (e.g. HTML, CSS).
• Experience with API integrations, Postman.
• Experience with SDK integrations (web and mobile).
• Experience with Excel/ Google Sheets.
• Strong understanding of the Atlassian products (Confluence).
• Experience with task trackers/ task management software (e.g. YouTrack, ClickUp).
• Experience with data visualization and business intelligence products (SQL, Superset)
• Experience with learning management systems (LMS).

What We Offer:

• Fully remote and flexible working schedule, with access to a coworking space (in some locations).
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• 1 extra day off to celebrate your birthday.
• 7 additional days to enjoy the Christmas & New Year holidays.
• 7 days of sick leave (without the need for documentation).
• Regular, fully covered team offsites to connect and collaborate.
• Learning opportunities and support to attend industry events with the team.

The hiring stages: TA screening -> Presentation Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.