Client Onboarding Manager

Via; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus

Share option scheme

25 days annual leave

Wellness allowance

Season ticket loan

Weekly Deliveroo

Monthly team social events

Job summary

Via is partnering with a growing recruitment technology business seeking a Client Onboarding Manager to oversee new client implementations and build strong relationships with recruitment agency partners. You’ll take ownership of the customer journey from signed contract through to successful launch, ensuring onboarding is smooth and that clients have access to the right agency partners.

This hands-on role combines onboarding, relationship management, operations and account development in a

Qualifications

• 5+ years of relevant experience in onboarding, implementation, customer success, account management or recruitment operations.
• Experience within recruitment, staffing, HR technology, marketplaces or B2B platforms.
• Strong client relationship management and communication skills.
• Experience managing recruitment agencies, suppliers or external partners.
• Good commercial awareness, including renewals and account growth.
• Ability to manage multiple onboarding projects and competing priorities.

Responsibilities

• Manage end-to-end client onboarding and implementation.
• Coordinate client setup, launch timelines and onboarding milestones.
• Identify and resolve issues that could delay successful launches.
• Manage relationships with recruitment agencies and supply-side partners.
• Ensure clients have access to suitable agency partners for their recruitment needs.
• Monitor agency performance and identify opportunities for improvement.
• Manage agency membership renewals and identify potential upgrades.
• Work closely with Sales to ensure smooth client handovers.
• Coordinate with Customer Success teams to support ongoing account management.
• Improve onboarding processes and customer experience.
• Build trusted relationships with clients, agencies and internal stakeholders.

Skills

Client relationship management

Onboarding & implementation

Project coordination

Commercial awareness

Stakeholder management

Multitasking

Job description

Salary: £38,000–£48,000 per year + quarterly bonus and team incentives

Location: London, SE1 8ND

Working arrangement: Hybrid – 4 days in the office

About the opportunity

Via is partnering with a growing recruitment technology business looking for a Client Onboarding Manager to manage new client implementations and build strong relationships with recruitment agency partners.

You’ll take ownership of the customer journey from signed contract through to successful launch, ensuring clients are onboarded smoothly and have the right agency partners to meet their hiring needs.

This is a hands‑on role combining client onboarding, relationship management, operations and commercial account development.

What you’ll be doing

• Manage end-to-end client onboarding and implementation
• Coordinate client setup, launch timelines and onboarding milestones
• Identify and resolve issues that could delay successful launches
• Manage relationships with recruitment agencies and supply-side partners
• Ensure clients have access to suitable agency partners for their recruitment needs
• Monitor agency performance and identify opportunities for improvement
• Manage agency membership renewals and identify potential upgrades
• Work closely with Sales to ensure smooth client handovers
• Coordinate with Customer Success teams to support ongoing account management
• Improve onboarding processes and customer experience
• Build trusted relationships with clients, agencies and internal stakeholders

What we’re looking for

• 5+ years of relevant experience in onboarding, implementation, customer success, account management or recruitment operations
• Experience within recruitment, staffing, HR technology, marketplaces or B2B platforms
• Strong client relationship management and communication skills
• Experience managing recruitment agencies, suppliers or external partners
• Good commercial awareness, including renewals and account growth
• Ability to manage multiple onboarding projects and competing priorities
• Strong organisation and attention to detail
• Experience coordinating across Sales, Customer Success and Operations
• A proactive, hands‑on approach suited to a growing business
• Confidence improving processes and solving operational problems

Useful additional experience

• Recruitment agency or staffing industry experience
• SaaS or HR technology platforms
• Marketplace or supplier network management
• International or multi‑market customers
• Spanish, French or German language skills
• Subscription renewals and account expansion

Why apply?

• Quarterly bonus and regular team incentives
• Company share option scheme
• 25 days' annual leave
• Annual wellness allowance
• Season ticket loan
• Weekly team Deliveroo
• Monthly team social events
• Opportunity to take ownership of onboarding and agency relationships within a growing technology business

If you’re an experienced onboarding or account management professional with recruitment industry knowledge and enjoy building relationships, improving processes and delivering a great client experience, we’d love to hear from you.