Client Onboarding Executive

Claritas Tax; Manchester; Hybrid; GBP 32,000 - 54,000; Full time

Job summary

Claritas Tax in Manchester is seeking a Client Onboarding Executive to lead compliant onboarding of new clients, ensuring AML/KYC checks, due diligence and regulatory compliance are completed accurately. You will coordinate with client leads and internal teams, maintain audit trails, and help improve onboarding processes while protecting the firm.

This role requires meticulous attention to detail, strong communication skills and the ability to work collaboratively across departments.

Qualifications

• Experience in client onboarding, compliance administration or AML/KYC in regulated environments.
• Strong understanding of due diligence processes, identity verification and ongoing monitoring.
• Excellent organisational skills with ability to manage multiple onboarding requests and deadlines.
• Professional and client-focused communication, both written and verbal.

Responsibilities

• Manage end-to-end client onboarding and account setup from instruction to completion.
• Conduct AML/KYC, sanctions, PEP and other regulatory checks in line with procedures.
• Verify documentation and due diligence evidence, flagging gaps or risk concerns as needed.
• Coordinate with clients and internal leads to obtain outstanding onboarding information.
• Maintain accurate client records, compliance databases, trackers and audit trails.
• Collaborate with partners, client service teams and compliance colleagues to ensure a smooth onboarding experience.
• Monitor onboarding progress and follow up on outstanding actions with stakeholders.
• Assist with client risk assessments, annual reviews and monitoring alerts as part of ongoing reviews.
• Support regulatory and audit requirements in collaboration with Compliance team.
• Identify ways to improve onboarding processes for efficiency and control.

Skills

Client onboarding

AML/KYC

Attention to detail

Organisation skills

Communication

Collaboration

Discretion

Tools

Microsoft Office

Job description

Claritas Tax is looking for a Client Onboarding Executive to support the smooth and compliant onboarding of new clients across the firm. This is a key role within a growing professional services environment, helping to ensure that client account setup, AML, KYC, due diligence, annual reviews and regulatory checks are completed accurately, efficiently and in line with internal procedures.

The successful candidate will be highly organised, detail-focused and confident communicating with clients, internal teams and compliance colleagues. They will play an important part in protecting the firm, supporting client service teams and maintaining a clear audit trail throughout the onboarding process.

Key Responsibilities

• Manage the end-to-end client onboarding and account setup process, ensuring each matter progresses efficiently from initial instruction through to completion.
• Conduct AML, KYC, sanctions, PEP, adverse media and compliance checks in line with regulatory requirements and Claritas procedures.
• Verify client documentation, beneficial ownership information and due diligence evidence, escalating gaps, inconsistencies or risk concerns as appropriate.
• Coordinate with clients and internal client leads to obtain outstanding onboarding information in a professional and timely manner.
• Maintain accurate client records, compliance databases, trackers and audit trails, ensuring information is saved in the correct systems and folders.
• Liaise with partners, associate partners, client service teams, operations and compliance colleagues to support a smooth and consistent onboarding experience.
• Monitor and track onboarding progress from start to finish, following up outstanding actions and keeping relevant stakeholders informed.
• Assist with client risk assessments, annual reviews, monitoring alerts and other ongoing client review processes.
• Support compliance, regulatory and audit requirements in collaboration with the Compliance Manager, MLRO, MLCO and wider operations team.
• Contribute to process improvements, helping to identify ways to make onboarding more efficient, consistent and well controlled.

Skills, Knowledge and Experience

• Previous experience in client onboarding, compliance administration, AML/KYC, client setup or a similar role within professional services, financial services, legal, accountancy, tax or another regulated environment.
• Good understanding of client due diligence processes, including client and beneficial owner identification, verification of identity information, risk assessment and ongoing monitoring.
• Strong attention to detail, with the ability to review documentation carefully and identify missing, inconsistent or incomplete information.
• Excellent organisational skills, with the ability to manage multiple onboarding requests, deadlines and follow-ups at the same time.
• Confident written and verbal communication skills, with a professional and client-focused approach.
• Ability to work collaboratively with internal teams while also taking ownership of tasks and progressing matters independently.
• High levels of discretion and confidentiality when handling client, personal and commercially sensitive information.
• Comfortable using Microsoft Office and maintaining accurate records in systems, trackers and databases.
• A proactive, practical and solutions-focused approach, with confidence to

Personal Attributes

• Accurate, reliable and highly organised.
• Professional, approachable and confident dealing with clients and colleagues.
• Calm under pressure and able to prioritise competing demands.
• Curious and willing to ask questions where something is unclear.
• Committed to high standards, good governance and continuous improvement.

Key Relationships

• Compliance Manager, MLRO and MLCO.
• Operations Director
• Client Leads
• Client onboarding and administrative support teams.
• Clients, intermediaries and external professional contacts where appropriate.

Salary and benefits:

Claritas is a specialist professional services firm with a collaborative, growing team and a strong focus on quality, client service and practical compliance. This role offers the opportunity to make a real contribution to the way new clients are onboarded, supported and managed across the firm.

Role Details

• Location: Manchester.
• Department: Operations / Client Onboarding / Compliance Support.
• Contract: Full-time, permanent.
• Working pattern: Monday to Friday.
• Reporting to: Supporting the Compliance Manager and reporting to the Operations Director.