Client Onboarding Consultant - Implementation - SaaS Powering eCom

Prescriptionbluegrass; Grantham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading ERP SaaS provider is looking for a Client Onboarding Consultant to join their Grantham office. This role involves software implementation, customer support, and training, offering a competitive salary and career progression opportunities. The company values commitment and a customer-centric approach, providing a hybrid working environment and various benefits.

Benefits

25 days holiday + option to buy 5 more

Enhanced pension scheme

Life cover

Wellbeing services

Performance bonus

Subsidized gym

Onsite parking

Qualifications

• Experience in software implementation and customer support.
• Understanding of business processes and software systems.
• Proven ability to manage multiple projects.

Responsibilities

• Gather customer requirements and identify ERP integration opportunities.
• Oversee software implementation with the development team.
• Provide ongoing customer support and manage expectations.

Skills

Communication

Troubleshooting

Problem Solving

Project Management

Job description

Client Onboarding Consultant - Implementation - SaaS Powering eCom

Be among the first 25 applicants two weeks ago.

Ready to join a trusted, award-winning tech brand?

Are you looking for a new opportunity where you can make a difference, drive processes forward, and be recognized for your achievements?

For the past 20 years, we've been building software that connects all parts of the business—from marketplace and eCommerce integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify, to direct integrations with DPD, Royal Mail Click & Drop, and MetaPack.

With 200% customer business growth, we recognize our market potential and are eager to bring new team members to support our expansion.

Role at a Glance

• Position: Client Onboarding Consultant
• Location: Grantham, Lincolnshire (Office Based / Hybrid / Travel to Client Sites)
• Salary: £40,000 - £50,000 (dependent on experience)
• Benefits: Pension, Life Cover, Performance Bonus, and more
• Type: Full-Time, Permanent
• Values: Commitment, Success, Customer-Centric Approach
• Company: Award-winning ERP SaaS provider for SME retail

Your Skills and Background

• Experience in software implementation, demonstration, training, and customer support
• Excellent communication skills
• Understanding of business processes and software systems
• Ability to manage multiple projects and travel as needed

Role Responsibilities

1. Gather customer requirements and identify ERP integration opportunities
2. Oversee software implementation with the development team
3. Provide ongoing customer support and manage expectations
4. Design and deliver user training programs
5. Build relationships with internal stakeholders
6. Participate in performance reviews and personal development

Candidate Profile

• Proven experience in software functionality and implementation, ERP experience preferred
• Customer-facing experience in demonstration and training
• Strong troubleshooting and problem-solving skills
• Excellent organizational and communication skills
• Willingness to travel; valid driving license required

What We Offer

• Salary: £40k - £50k, based on experience
• Career progression opportunities
• Hybrid working environment
• 25 days holiday + option to buy 5 more, bank holidays
• Enhanced pension scheme, life cover, wellbeing services
• Performance bonus, subsidized gym, onsite parking
• Inclusive team culture and development opportunities

If this sounds like a good fit, apply now for a fast-track to our leadership team. We value your privacy; your application will be processed securely and in accordance with our privacy policy.