Client Onboarding Consultant - Implementation - SaaS Powering eCom. Hybrid

ZipRecruiter; Grantham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Onboarding Consultant to join their dynamic team. This role is pivotal in overseeing software implementations and delivering user training, ensuring clients receive the support they need. With a focus on customer satisfaction and effective communication, you'll help businesses optimize their operations and enhance their software experience. The company offers a hybrid working environment, clear career progression, and a range of benefits, making it an exciting opportunity for motivated individuals looking to advance their careers in a supportive atmosphere.

Benefits

25 days holiday plus bank holidays

Enhanced pension and life cover

Wellbeing services

Gym subsidy

Onsite parking

Qualifications

• Experience in software functionality and implementation, especially ERP.
• Proven skills in customer support and training.

Responsibilities

• Oversee software implementations and deliver user training.
• Gather customer requirements and identify integration opportunities.
• Provide ongoing customer support and manage expectations.

Skills

Software implementation

Customer support

Excellent communication

Demonstration/training

Job description

Job Description

Ready to join a trusted Award-Winning tech brand?

Are you looking for a new opportunity where you can make a difference, drive processes forward, and be recognized for your achievements?

For the past 20 years, we've been building software that connects all parts of the business—from marketplace, eCommerce, and EPOS integrations such as Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify, to direct integrations with DPD, Royal Mail Click & Drop, and MetaPack.

While we've experienced 200% customer growth, we recognize our market's true potential and want you to join our team to support our expansion.

Role at a glance:

Client Onboarding Consultant
Grantham, Lincolnshire
Office Based / Hybrid / Travel to Client Sites
£40,000 - £50,000 (depending on experience)
Plus benefits including pension, life cover, bonus, and more
Full-time, permanent

Your Skills: Software implementation, demonstration/training, customer support, excellent communication

We are at the forefront of technology in eCommerce, retail, and logistics sectors.

With over 20 years of experience, we provide solutions to give businesses control over their operations, focusing on creating, implementing, and supporting business management solutions for all sizes.

If you're ready to advance your career, this is the place to be. We value motivated, self-disciplined individuals and foster a relaxed working environment. If this sounds appealing, we would love to hear from you.

The Opportunity:

As a Client Onboarding Consultant, you will oversee software implementations, deliver user training, support demonstrations, and provide ongoing customer consultation.

Success in this role requires experience with software functionality, especially in demonstrations and training, along with a good understanding of business processes and user interactions with software.

Typical responsibilities include:

• Gathering customer requirements and identifying integration opportunities
• Managing software implementation with the development team
• Providing ongoing customer support and managing expectations
• Designing and delivering training programs
• Building relationships with internal teams
• Participating in performance reviews and personal development

About you:

• Experience in software functionality and implementation (ERP experience advantageous)
• Proven skills in demonstration, training, and customer support
• Strong understanding of business processes and software application
• Excellent communication and organizational skills
• Ability to manage multiple projects and travel as needed
• Proactive, organized, with problem-solving abilities

What's on offer:

• Salary of £40k–£50k based on experience
• Clear career progression opportunities
• Hybrid working environment
• 25 days holiday plus bank holidays
• Enhanced pension and life cover
• Wellbeing services, bonus, gym subsidy, onsite parking

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