Client Onboarding and Maintenance Administrator

Quilter Cheviot; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday 26 days

Pension scheme

Healthcare cash plan (Jersey)

Flexible benefits

Job summary

Quilter Cheviot is seeking an Operations Assistant in London (Hybrid) to support the opening and amendment of client accounts across GIA, ISAs, SIPPs, and other structures. The role involves AML checks, due diligence, and maintaining CRM records, with collaboration across Front Office and Operations teams.

Strong Word/Excel skills and familiarity with WDX CRM or Figaro are preferred. We value initiative to improve processes and efficiency, and offer a permanent, full-time position with a

Qualifications

• 2-3 years’ experience in a similar role in Financial Services (preferred in Investment Management).
• Familiar with WDX CRM and Figaro or similar CRM systems.

Responsibilities

• Check and sign off new accounts; obtain missing information.
• Perform AML and due diligence checks on new accounts and changing service.
• Create and maintain accurate client records in CRM.
• Liaise with Pension and Offshore Bond providers for account openings.
• Assist with transfers in/out of portfolios.
• Support improvements to processes and efficiency.

Skills

AML checks

Due diligence

CRM system

Excel

Word

Tools

WDX CRM

Figaro

Job description

About The Business

Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice through our sister company, Quilter Cheviot Financial Planning. We offer a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. If you want to play a part in shaping the future of our business, bringing new ideas and challenge then now is a great time to join us.

About The Role

Level: 1
Department: Operations
Location: London (Hybrid)
Contract: Permanent

The successful candidate will liaise with Investment Managers across the business, as well as their teams to ensure the smooth opening of or amendments to client accounts, including General Investment Accounts, ISAs, Bare Trusts, SIPPs, Offshore Bonds, Trusts, Charities, Corporates and QROPS. The individual will be assigned to work with several Front Office teams from around the business. We encourage attendance at assigned team meetings and visiting any regional offices so that they get to know the teams they are working with.

The candidate will review account opening paperwork and create new accounts on the Company’s client management system (CRM), as well as perform client due diligence and money laundering checks in a timely manner. In addition, they will assist with the transfers in and out of client portfolios. We are always looking at ways to improve processes and efficiency, so the ideal candidate would demonstrate initiative and willingness to both follow and improve processes where possible.

The Key tasks will involve

• Checking and signing off new accounts and obtaining missing information if applicable.
• Performing AML and due diligence checks on new accounts and accounts changing service.
• Creating accurate and correctly structured client records on the CRM system.
• Liaising with Pension and Offshore Bond Providers to gain permission to open accounts where applicable.
• Assisting with the transfer in and out of portfolios and liaising with Pension and Offshore Bond providers where applicable.
• Assisting with the administration of deceased client accounts.
• Liaison with Front Office Investment Management teams and Operations to ensure timely processes of work and issue resolution.
• Relationship management with Front Office Investment Management teams.

About You

The candidate will ideally have 2-3 years’ experience in a similar role in Financial Services and experience of the Investment Management industry would be preferred, alongside the Financial Adviser industry.

They would preferably be confident with Word and Excel on an intermediate level, familiar with the WDX CRM and Figaro system or have experience of working with a Client Relationship Management System on a regular basis.

Investment Operations Certificate and AML qualifications are preferable but not compulsory.

#QC

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Healthcare Cash Plan: Jersey employees only.
• Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.