Client Onboarding and CRM Analyst

GBM Securities; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

GBM Securities is seeking a Client Onboarding and CRM Analyst to support the end-to-end client lifecycle, including onboarding, KYC/AML, and ongoing data management. The role collaborates with Front Office, Operations, Risk, Compliance, and Legal to ensure timely account setup and regulatory documentation.

The position offers scope to drive process improvements, data quality, and regulatory-change initiatives as client activity grows within a growing business.

Qualifications

• Experience in client servicing, onboarding, operations, or compliance within financial services or a related industry.
• Familiarity with KYC/AML frameworks, customer due diligence, and basic credit or account documentation.
• Bachelor’s degree or equivalent experience in finance, business, legal, or a related field preferred.
• Good understanding of broker or prime broker operating models, including client account workflows and associated regulatory requirements (KYC, AML, CDD).
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office.
• Strong analytical, organisational, and multitasking skills.
• Clear, professional written and verbal communication skills, with a high level of attention to detail.

Responsibilities

• Act as the primary point of contact during new client account setup.
• Liaise with internal teams including Operations, Risk, Compliance, Legal, and Front Office to ensure efficient, accurate onboarding.
• Set up and verify client records across internal systems and CRM platforms.
• Support the initial stages of CIP, KYC, CDD, and AML processes, including document collection and first-level review.
• Escalate incomplete or higher-risk profiles for Enhanced Due Diligence (EDD) to dedicated Compliance and AML teams where required.
• Act as an ongoing operational point of contact for clients post-onboarding.
• Handle day-to-day client queries related to reporting, statements, and static data updates.
• Coordinate with internal teams to resolve issues or service disruptions quickly and efficiently.
• Identify operational or client-facing friction points and recommend process improvements to enhance efficiency and client experience.
• Maintain accurate and up-to-date client information and activity records within the CRM system.
• Track periodic KYC review cycles and proactively flag upcoming or overdue KYC refreshes to ensure regulatory compliance.
• Request updated documents from clients as part of the KYC review process and ensure the CRM is updated accordingly.
• Contribute to ad hoc initiatives aimed at streamlining the client lifecycle, improving data quality, and enhancing onboarding processes or cross-team collaboration.

Skills

Client servicing

Onboarding

Operations

Compliance

CRM

Salesforce

Microsoft Office

Attention to detail

Education

Bachelor's degree or equivalent in finance, business, legal

Tools

Salesforce

Excel

Job description

Role Summary

We are hiring a Client Onboarding and CRM Analyst to support the end-to-end client lifecycle across onboarding, KYC/AML, and ongoing client data management. This is an operational, client-facing role working closely with Front Office, Operations, Risk, Compliance, and Legal teams, focused on timely account setup, regulatory documentation, CRM data integrity, and day-to-day client support. The position also offers scope to expand into broader client-experience, process-improvement, and regulatory-change initiatives as the business scales and client activity grows.

Key Responsibilities

Client Onboarding

• Act as the primary point of contact during new client account setup.
• Liaise with internal teams including Operations, Risk, Compliance, Legal, and Front Office to ensure efficient, accurate onboarding.
• Set up and verify client records across internal systems and CRM platforms.

Compliance & Documentation

• Support the initial stages of the Customer Identification Program (CIP), Know Your Customer (KYC), Customer Due Diligence (CDD), and Anti-Money Laundering (AML) processes, including document collection and first-level review.
• Escalate incomplete or higher-risk profiles for Enhanced Due Diligence (EDD) to dedicated Compliance and AML teams where required.

Client Relationship Management

• Act as an ongoing operational point of contact for clients post-onboarding.
• Handle day-to-day client queries related to reporting, statements, and static data updates.
• Coordinate with internal teams to resolve issues or service disruptions quickly and efficiently.
• Identify operational or client-facing friction points and recommend process improvements to enhance efficiency and client experience.

CRM System & Data Management

• Maintain accurate and up-to-date client information and activity records within the CRM system.
• Track periodic KYC review cycles and proactively flag upcoming or overdue KYC refreshes to ensure regulatory compliance.
• Request updated documents from clients as part of the KYC review process and ensure the CRM is updated accordingly.

Process Improvement & Projects

• Contribute to ad hoc initiatives aimed at streamlining the client lifecycle, improving data quality, and enhancing onboarding processes or cross-team collaboration.

Qualification & Experience

• Experience in client servicing, onboarding, operations, or compliance within financial services or a related industry.
• Familiarity with KYC/AML frameworks, customer due diligence, and basic credit or account documentation.
• Bachelor’s degree or equivalent experience in finance, business, legal, or a related field preferred.
• Good understanding of broker or prime broker operating models, including client account workflows and associated regulatory requirements (KYC, AML, CDD).
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office.
• Strong analytical, organisational, and multitasking skills.
• Clear, professional written and verbal communication skills, with a high level of attention to detail.