Client Manager

Computershare UK; West of England; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flexible work

Health & wellbeing rewards

Share purchase scheme

Awards and team events

Careers hub insights

Job summary

Computershare UK is seeking a Client Manager to join the Registry Client Management team in Bristol. You will focus on client retention and development, manage risk and governance, and drive commercial opportunities while working with internal and external stakeholders to help clients achieve their objectives.

You will build trusted relationships across a portfolio of clients, deliver service excellence, and support business development activities in a regulated financial services environment.

Qualifications

• Experience in managing client relationships and delivering customer service.
• Strong communication, presentation, and negotiation skills.
• Commercial awareness and ability to identify growth opportunities within client portfolios.
• Proven problem-solving skills with the ability to resolve issues.
• Strong organizational skills with the ability to manage competing priorities.

Responsibilities

• Build and maintain strong client relationships, managing a portfolio of clients and ensuring retention and satisfaction.
• Act as a trusted partner for clients, resolving issues and delivering service excellence through proactive engagement.
• Identify commercial opportunities, support business development activities, and contribute to revenue growth within existing accounts.
• Deliver professional presentations, client reviews, and account planning activities.
• Manage risk, regulatory responsibilities, and governance requirements, ensuring compliance with processes and controls.
• Produce client reports and management information, maintaining accurate customer data and records.
• Collaborate across the business, sharing knowledge and driving operational efficiencies.
• Maintain industry and market awareness to support clients and provide informed solutions.

Skills

Client relationship management

Communication skills

Commercial awareness

Problem solving

Organization

Job description

Job Description

Location: Bristol, Hybrid

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex .

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

We combine our smart technology and even smarter people to give our clients the certainty of accurate shareholder records, any time you need it. If you work with us, we make share registration simple. Share registration is where we began as a company, and with 35+ years' experience and 900 clients in the UK we're never short of a good idea.

A role you will love

As a Client Manager, you'll join our Registry Client Management team and play a key role in building and maintaining trusted relationships across a portfolio of clients. Reporting to the Senior Client Manager, you'll focus on client retention and development, managing risk, identifying commercial opportunities, and ensuring an exceptional client experience. You'll also support business development activities and work closely with a range of internal and external stakeholders to help clients achieve their objectives.

Some Key Responsibilities

• Build and maintain strong client relationships, managing a portfolio of clients and ensuring high levels of retention and satisfaction.
• Act as a trusted partner for clients, resolving issues and delivering service excellence through proactive engagement.
• Identify commercial opportunities, support business development activities, and contribute to revenue growth within existing accounts.
• Deliver professional presentations, client reviews, and account planning activities.
• Manage risk, regulatory responsibilities, and governance requirements, ensuring compliance with business processes and controls.
• Produce client reports and management information, maintaining accurate customer data and records.
• Collaborate across the business, sharing knowledge, supporting colleagues, and driving operational efficiencies.
• Maintain industry and market awareness to support clients and provide informed solutions.

What will you bring to the role?

You'll bring strong client management or relationship management experience, ideally gained within Registry, Financial Services, or a similarly regulated environment. You'll be a confident communicator with excellent customer service skills, commercial awareness, and the ability to build credibility with both clients and internal stakeholders.

Other Key Skills Required For The Role Include

• Experience managing client relationships and delivering exceptional customer service.
• Strong communication, presentation, and negotiation skills.
• Commercial awareness and the ability to identify growth opportunities within client portfolios.
• Proven problem-solving skills with the ability to manage issues through to resolution.
• Strong organisational skills, with experience planning and managing competing priorities.
• Ability to analyse information, prepare client reporting, and present key insights.
• Proficiency in Microsoft Office applications and strong attention to detail.
• Registry industry knowledge or Financial Services experience is desirable but not essential.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle
• Health and wellbeing rewards that can be tailored to support you and your family
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.