Client Manager

Michael Page (UK); Penrith; On-site; GBP 40,000 - 55,000; Full time

Job summary

Une entreprise de comptabilité bien établie recherche un Client Manager pour son bureau de Penrith. Vous serez responsable de la gestion d'un portefeuille clients varié, du leadership d'une petite équipe, et de la garantie d'un service client exceptionnel. Profitez d'une culture d'entreprise solide favorisant le bien-être des employés avec divers avantages.

Benefits

Engagement envers le bien-être des employés

Jour d'anniversaire off

Assurance maladie privée

Stationnement gratuit

Tenue vestimentaire souple

Programme de reconnaissance des employés

Qualifications

• Capacité à gérer un portefeuille de clients ainsi qu'une petite équipe.
• Pensée proactive et capacité à résoudre les problèmes.
• Connaissance des logiciels comptables.

Responsibilities

• Gérer efficacement un portefeuille de clients comptables en offrant un excellent niveau de service.
• Construire des relations professionnelles solides avec les clients pour maximiser les références.
• Préparer et mener des évaluations pour les membres de l'équipe.

Skills

Management

Customer Service

Problem Solving

Communication

Education

ACA/ACCA qualified

Tools

Accounting software

Job description

As a Client Manager, you will be responsible for effectively managing the Penrith office. You will manage and motivate the team, overseeing all work produced and undertaking line manager duties for the accounts staff based in the office.

Client Details

A well-regarded accountancy firm based across Cumbria with multiple offices. Offering a range of accounting solutions to a wide variety of clients.

Description

To effectively manage a portfolio of accounting clients including sole traders, partnerships, and limited companies, providing an excellent level of customer service through all client interactions.

To ensure that the information on all files is clear, organised, and covers all required and relevant items including personal tax positions ahead of fee earner meetings with clients.

To develop your knowledge and understanding of each client that we work with, ensuring that we are meeting their expectations.

Where you work directly managing clients, to ensure that they are looked after and receiving the highest level of service.

To build strong, professional relationships with clients and uphold the reputation through all interactions with them to maximise client referrals to market.

To prepare, record, and conduct appraisals for all team members.

To carry out inductions for new staff members joining the firm.

To review and approve timesheets, glide time, and holidays to ensure correct staffing levels and department cover are maintained at all times.

To complete return to work interviews and relevant paperwork in the event of staff absence.

To ensure that each member of your team is working to the firm's expectations and that any development needs are identified and acted upon.

Profile

ACA/ACCA qualified

Ability to manage a portfolio of clients along with a small team

Forward thinking and able to problem solve

Accounting software knowledge

Job Offer

Commitment to staff well-being

Birthday off

Private Medical

Free Parking

Dress for your diary

Staff recognition scheme