Client Manager

Service Management Group (SMG)

Nottingham

Hybrid

GBP 35,000 - 43,000

Full time

3 days ago

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Benefits offered by this job

10% discretionary bonus

Wellbeing fund £1,800 yearly

Headspace subscription

Uni Fund £500 yearly

Wellbeing days

Job summary

Service Management Group (SMG) is seeking a Client Manager for Boots Media Group, working 2 days in Nottingham or London and 2 days in the SMG office. The role focuses on building agency partnerships, turning briefs into standout media campaigns, and driving commercial growth.

You will nurture trusted relationships with media agencies, lead briefs end-to-end, and present compelling media recommendations while collaborating across teams to deliver integrated campaigns and grow agency investment.

Qualifications

Experience building relationships with media agencies or agency-led clients.
Solid understanding of media planning and buying processes.
Strong commercial awareness with pipeline and targets experience.
End-to-end campaign management experience from brief to evaluation.
Excellent communication and presentation skills for stakeholder engagement.
Collaborative, organized approach across multiple teams.

Responsibilities

Build trusted relationships with media agencies and Boots Media Group partners.
Lead agency briefs end-to-end from inquiry to activation and evaluation.
Develop media recommendations aligned with agency objectives and commercial priorities.
Collaborate with Client, Campaign, Planning and Insight teams on integrated campaigns.
Own portfolio performance, manage opportunities, forecasts and pipeline.

Skills

Relationship building

Media planning

Media buying

Commercial acumen

Campaign management

Communication & presentation

Collaborative work

Job description

Location: 2 days a week in Boots office In Nottingham or London based 2 days in SMG office

Salary: From £39,000 + 10% discretionary bonus

Level: Manager-level

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Manager to join our Agency team at Boots Media Group.

Build and grow Boots Media Group's agency partnerships, turning briefs into standout media campaigns while driving commercial growth and championing our proposition across the agency landscape.

What you'll do

Build trusted relationships with media agencies, planning teams and agency-led brand partners, becoming their go-to contact at Boots Media Group.

Lead agency briefs end-to-end, from initial enquiry and strategic recommendation through to activation and post-campaign evaluation.

Develop and present compelling media recommendations that bring together agency objectives, Boots Media Group's capabilities and commercial priorities.

Collaborate across Client, Campaign, Planning and Insight teams to create integrated campaigns that deliver against client objectives.

Own the commercial performance of your portfolio, managing opportunities, forecasts and pipeline while proactively identifying ways to grow agency investment.

Champion Boots Media Group within the agency community, showcasing our evolving media proposition, innovation and campaign performance to build awareness and long-term partnerships.

What we're looking for

Experience building strong relationships with media agencies or agency-led clients, ideally within media, retail media or advertising.

A solid understanding of media planning and buying, including how agencies develop recommendations for their clients.

Strong commercial acumen, with experience spotting growth opportunities, managing a pipeline and working towards commercial targets.

Experience managing campaigns end-to-end, from initial brief through to delivery, optimisation and evaluation.

Excellent communication and presentation skills, with the confidence to pitch ideas, make recommendations and engage stakeholders at different levels.

A collaborative and organised approach, with the ability to bring multiple teams and stakeholders together to deliver brilliant work.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.