Client Associate

Service Management Group (SMG); Nottingham; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

10% discretionary bonus

Wellbeing fund £1,800

Headspace subscription

Uni Fund £500

Wellbeing days

Annual Summer conference

Friday 4pm finishes

Flexible & hybrid working

Job summary

SMG is seeking a Client Associate to join the Boots Media Group team in Nottingham, operating in a hybrid setup with two days onsite at Boots Head Office. The role focuses on embedding retail media into Boots’ marketing plans and delivering omnichannel campaigns that drive growth.

You will support proposals, media plans, presentations, and campaign recommendations, coordinating assets and timelines, and creating high-quality reports to keep clients informed.

Qualifications

• Genuine passion for client services, campaign management, or marketing.
• Excellent organisation and attention to detail.
• Confident communicator with stakeholder relationship skills.
• Proactive, positive mindset with a willingness to learn and adapt.
• Comfortable with Microsoft Office and business systems; accuracy matters.

Responsibilities

• Translate client briefs into proposals, media plans, and presentations.
• Support campaign execution, reporting, and follow-up across channels.
• Coordinate assets, approvals, timelines, and deadlines.
• Create reports and updates to keep clients informed.
• Assist budgets, trackers, and campaign documentation.
• Collaborate with Boots stakeholders and SMG teams.
• Monitor performance and extract learnings for future activity.

Skills

Client services

Campaign management

Marketing

Stakeholder relationships

Tools

Microsoft Office

Job description

Location: Hybrid, 2 days onsite at Boots Head Office, Nottingham Salary: From £24,000 + 10% discretionary bonus Level: Associate

Who are we?

We're the original pioneers in connected commerce marketing. Since 2008, we've been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.

We simplify the mind-boggling complexity of today's retail media landscape. We deliver impactful campaigns that connect with people where it matters. We create seamless and personalised shopping experiences. Above all, we deliver amazing results for our partners, driven by our unshakeable desire for growth. Time after time, we change the game. SMG is home to a world-class suite of commerce advertising capabilities powered by data and cutting-edge technology. We constantly push ourselves, our tech and our industry to discover innovative new ways to connect, sell and grow.

About the role

We are looking for a Client Associate to join our BMG team. Shape Boots Media Group's strategy by embedding retail media into Boots' wider marketing plans, delivering seamless omnichannel campaigns and building powerful partnerships that unlock growth.

What you'll do

• Bring client briefs to life by supporting proposals, media plans, presentations and campaign recommendations.
• Help deliver campaigns from brief to execution, reporting and follow-up across a range of media channels.
• Keep campaigns moving by coordinating assets, approvals, timelines and key deadlines.
• Create high-quality reports, presentations and campaign updates that keep clients informed and engaged.
• Support budgets, trackers and campaign documentation to ensure smooth and accurate delivery.
• Collaborate with Boots stakeholders, supplier partners and teams across SMG to deliver brilliant campaigns.
• Monitor campaign performance, uncover key learnings and identify opportunities to improve future activity.
• Build your expertise across Boots Media Group, health & beauty and the fast-growing world of retail media.

What we're looking for

• A genuine passion for building a career in client services, campaign management, marketing or retail media.
• Brilliant organisation and attention to detail, with the ability to juggle multiple priorities and deadlines.
• A confident communicator who enjoys building strong relationships with different stakeholders.
• A proactive, positive mindset with a real appetite to learn, grow and take on new challenges.
• Comfortable working with Microsoft Office and business systems, with a focus on accuracy and quality.
• Commercially curious, with an interest in the health & beauty sector and the evolving world of retail media.

We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

Don't meet every single requirement? We still want to hear from you. If you believe you'd thrive in this role, your unique perspective might be just what we're looking for.

Why SMG?

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly "Uni Fund" for learning
• 4 extra Wellbeing Days off per year
• Annual Summer conference + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

Explore all our benefits here

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Department BMG Locations Nottingham Remote status Hybrid