Client Manager

Nxtgen Recruitment; Norwich; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Supportive environment

Job summary

Hyra in Norwich is seeking a Client Manager to join a close-knit team. You will manage your own portfolio of predominantly limited company clients, acting as the main point of contact and delivering a high level of service.

The role combines hands-on accounting work with client management, offering autonomy and opportunities to build strong client relationships. Flexible and hybrid working are available, with a competitive salary dependent on qualifications and experience.

Qualifications

• Experience in accountancy practice or similar environment.
• Experience preparing year-end accounts for limited companies.
• Exposure to bookkeeping and VAT processes.

Responsibilities

• Manage and develop relationships with own portfolio of predominantly limited company clients.
• Act as main point of contact and understand client needs.
• Prepare and review year-end accounts, ensure accuracy and timeliness.
• Oversee bookkeeping, VAT returns and daily accounting tasks.
• Guide and review work of the support team to maintain high service standards.
• Provide practical advice and identify value-add opportunities for clients.
• Own deadlines, workflow and overall service delivery for the portfolio.
• Get to know clients and adapt support to their business needs.

Skills

Client management

Year-end accounting

Bookkeeping

VAT returns

Education

AAT/ACCA/ACA studies suggested

Job description

Are you working in Accountancy practice and looking for something different? NXTGEN are working closely with a well-established small independent Norwich firm, looking to appoint an additional Client Manager as part of its continued growth.

This is a great opportunity for a Client Manager to join a close-knit team where you'll have the autonomy to manage your own portfolio, build genuine relationships with clients and take responsibility for delivering a high level of service. Importantly, you don't necessarily need to be the finished article. The client is open to someone who is developing towards a Client Manager position and is ready to take that next step, with the right attitude and approach being just as important as technical experience.

You'll take responsibility for managing a portfolio of predominantly limited company clients, acting as their main point of contact and providing a range of accountancy and business support services. The role combines hands-on technical work with client management, giving you the opportunity to understand each client's business, identify their needs and build relationships that go beyond simply completing their accounts.

Key Responsibilities

• Managing and developing relationships with your own portfolio of predominantly limited company clients.
• Acting as the main point of contact, building trusted relationships and understanding the needs of each business.
• Preparing and reviewing year-end accounts, ensuring work is completed accurately and efficiently.
• Overseeing bookkeeping, VAT returns and other day-to-day accounting requirements.
• Managing and reviewing work completed by the wider support team, ensuring everything is delivered to a high standard.
• Providing clients with practical advice and support, identifying opportunities to add value where appropriate.
• Taking ownership of deadlines, workflow and the overall service delivered to your portfolio.
• Getting to know your clients and their businesses, adapting the level of support to suit their individual requirements.

You'll ideally have:

• Previous experience working within an accountancy practice.
• Experience preparing year-end accounts for limited companies.
• Exposure to bookkeeping, VAT and general accounts preparation.
• The confidence and ability to manage your own workload and work independently.
• Good communication skills and the confidence to deal directly with clients, both over the phone and in person.
• A proactive, personable approach, with a genuine interest in understanding and supporting clients.
• AAT, ACCA or ACA studies, or a relevant qualification, would be beneficial, but qualifications aren't the deciding factor. Personality, attitude and the ability to build relationships are just as important.

What's in it for You?

• The opportunity to join a growing, independent accountancy practice with an established client base.
• A varied position combining hands-on accounts work with client management and relationship building.
• Genuine autonomy and responsibility, with the opportunity to make the role your own.
• A friendly, relaxed and supportive working environment.
• Flexible working and hybrid working
• The opportunity to develop your career and take on greater responsibility as the practice continues to grow.
• A competitive salary, dependent on your qualifications and experience.

You'll be joining an independent business that values its people, takes a flexible approach to working and puts the needs of its clients at the heart of what it does. With continued growth, additional support being introduced into the team and a genuinely open-minded approach to recruitment, there's plenty of scope for the right person to develop and progress.

Salary dependent on experience. Please contact Annie for more information.