Client Manager

Flowd; Manchester; Híbrido; GBP 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Travel paid for

Commission

Christmas shutdown

Birthday off

Dog-friendly office

Descripción de la vacante

Flowd is seeking a Client Manager to lead the success of a portfolio of clients across the UK, with remote or hybrid work options. The role requires owning campaign strategy, guiding cross-functional teams, and driving client outcomes with AI tools.

You will manage onboarding, reviews, renewals and expansions, forecast performance, and maintain proactive client communication. The position rewards ownership, results, and the chance to work with a fast-growing, ambitious marketing brand.

Formación

• B2B experience in client success, account direction, sales or agency strategy ideally in outbound, SaaS or performance-led services.
• Track record of owning client outcomes, not just relationships.
• Fluency with AI, especially Claude, with prompting and critique capabilities.
• Comfort with CRMs, Instantly, and modern outbound stacks.
• Level-headed, commercially minded and decisive.

Responsabilidades

• Own the full campaign strategy for each client, supported by AI automations.
• Direct the BDE and Data Engineer on client requirements.
• Approve scripts, ICP, targeting and launch campaigns.
• Manage client relationships from Sales handoff through onboarding, reviews, renewals and expansion.
• Translate performance data into decisions: weekly forecasts and health scores.
• Operate the Client Brain through Claude-powered AI workspace for campaign outputs.
• Spot churn risk early, lead renewals end-to-end and upsell opportunities.
• Be the first point of contact for client communications and escalations.
• Handle difficult conversations: underperforming campaigns and scope disputes.

Conocimientos

B2B experience

Client success

Account direction

Sales/agency strategy

AI fluency (Claude)

CRM proficiency

Outbound stacks

Commercial mindset

Relationship building

Proactive/results-driven

Herramientas

Claude AI

CRMs

Descripción del empleo

This is a full-time, remote or hybrid position within the UK.

Who are we?

We're one of the fastest-growing marketing brands in the UK and we're looking for a Client Manager to lead the success of a portfolio of clients and own the outcomes we deliver for them.

We work with some of the world's most interesting brands and have big aspirations to become the leader in our space. Our international team of 35 is based across Manchester (UK) and Skopje (NM), and we're expanding our services fast around the world.

We aren't looking for your average employee. We're looking for someone who puts clients first, takes ownership of their success, and wants to help build what comes next at Flowd.

What you’ll be doing:

• Own the full campaign strategy for every client in your portfolio, which is supported by our built AI automations.
• Direct the BDE and Data Engineer on the client requirements.
• Approve scripts, ICP, targeting and launch the campaigns.
• Run the client relationship from Sales handoff through onboarding, reviews, renewals and expansion.
• Turn performance data into decisions: weekly forecasts, account-health scoring and in-flight campaign changes.
• Operate the Client Brain through our Claude-powered AI workspace to draft, critique and direct every campaign output.
• Spot churn risk early, lead renewals end-to-end and close upsell opportunities with a value-led pitch.
• Act as the first point of contact for all client communications and escalations.
• Handle difficult conversations directly: underperforming campaigns, missed expectations, scope disputes.

What you’ll need:

• B2B experience in client success, account direction, sales or agency strategy ideally in outbound, SaaS or performance-led services.
• A track record of owning client outcomes, not just client relationships.
• Fluency with AI, especially Claude, you can prompt, structure, critique and ship.
• Comfort with CRMs, Instantly, and modern outbound stacks.
• Level-headed under pressure, commercially minded and decisive.
• Marketing mindset to understand campaigns - not essential.
• The ability to think on your feet and build rapport with a wide variety of characters from different industries and backgrounds.
• Proactive and results-driven.

What’s in it for you…

• Remote working or hybrid
• Opportunities to work in different countries with travel paid for!
• Handsome commission structure
• Christmas shutdown period on top of your annual leave allowance
• Birthday off & early Friday finish
• Dog-friendly office

Why Flowd?

You’ll be joining a team that’s growing fast, thinking big, and having fun along the way. If you’re ambitious, love a challenge, and want to be part of a company that rewards passion and drive, we’d love to hear from you.