Client Manager

LexisNexis; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Client Manager to drive revenue growth through exceptional account management. In this role, you will leverage your communication and relationship-building skills to engage with clients, ensuring their needs are met while identifying opportunities for upselling. With a focus on results, you'll be instrumental in enhancing customer satisfaction and loyalty. This dynamic position offers the chance to thrive in a supportive environment that values work-life balance and professional development. Join a forward-thinking organization dedicated to innovation and excellence in customer service.

Benefits

Generous holiday allowance

Health screening and eye care vouchers

Private medical benefits

Wellbeing programs

Life assurance

Contributory pension scheme

Share option scheme

Travel season ticket loan

Optional dental insurance

Employee Assistance Programme

Qualifications

• Results-driven with a self-motivated attitude.
• Consistent performer in meeting or exceeding targets.
• Ability to identify commercial opportunities.

Responsibilities

• Manage accounts to achieve targeted revenue and growth.
• Onboard new clients and provide product training.
• Build relationships with key decision-makers.

Skills

Communication Skills

Time Management

Sales Support

Customer Service

B2B Sales

Job description

Are you data-driven and customer-centric?
Do you enjoy building solid relationships resulting in revenue and growth?

About Us

LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.

About The Role
As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.

Responsibilities

• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Providing onboarding for new clients user groups including product training and project managing their implementation
• Identifying key account issues, needs and demonstrate the business value of Lexis Nexis products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Building solid relationships with key decision makers and influencers resulting in revenue protection and growth
  

Requirements

• Be results and target driven with a self motivated aptitude
• Be a solid consistent performer demonstrated through consistently meeting or exceeding expectations
• Have excellent communication skills essential, as well as time management and planning
• Demonstrate the ability to spot commercial opportunities, with a successful customer services and sales support background
• Have experience working within a B2B sales/customer service environment and retaining and growing customers

Work in a way that works for you

We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees

Working with Us

LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.

Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work
  

About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy.