Client Manager

Butterworths Limited Company; Leeds; On-site; GBP 42,000 - 64,000; Full time

Job summary

LexisNexis Legal & Professional in Leeds seeks a Client Manager to grow revenue from an defined customer group through high-quality account management. You will build strong relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

You will work with internal teams to feedback trends, educate customers with market knowledge, and ensure customer experience meets targets.

Qualifications

• Results and target-driven approach with strong motivation.
• Excellent verbal and written communication skills.
• Ability to identify commercial opportunities using data and insights.
• Experience in a B2B sales or customer success environment.
• Able to collaborate across departments in a team setting.

Responsibilities

• Grow revenue from existing customers within a defined group.
• Build strong relationships and increase product usage.
• Identify up-sell or cross-sell opportunities to meet revenue targets.
• Ensure renewal opportunities are managed and closed successfully.
• Collaborate with Marketing, Customer Success and Strategy teams.

Skills

Result and target driven

Excellent communication skills

Commercial opportunities

B2B sales / customer success

Team collaboration

Job description

About our Team LexisNexis Legal & Professional

Are you passionate about building strong client relationships and helping customers achieve more value from the solutions they use? Do you enjoy identifying growth opportunities, influencing outcomes, and delivering commercial success in a customer-focused environment? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.

About the Role

As a Client Manager, you will be responsible for growing revenue from existing customers within a defined customer group through high-quality account management. You will build strong customer relationships, identify opportunities to expand product usage, and help customers realize the value of LexisNexis solutions while contributing to retention and revenue growth.

Responsibilities

• Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
• Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
• Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions
• Educating customers with thought leadership and expert market knowledge

Requirements

• Be results and target driven with a self-motivated aptitude
• Have excellent communication skills essential, as well as time management and planning
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
• Have experience working within a B2B sales/customer success environment and retaining and growing customers
• Possess the ability to work in a team environment and collaborate with other departments
• Work in a Way That Works for You

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world. Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.