Client Manager

慨正橡扯; Leeds; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Life assurance

Contributory pension scheme

Employee Assistance Programme

Access to learning resources

Job summary

慨正橡扯 in Leeds is seeking a Customer-centric Client Manager responsible for growing revenue from existing firms. The role involves managing renewal opportunities, ensuring client satisfaction, and identifying upselling prospects.

Candidates should possess excellent communication skills, experience in B2B sales, and be results-oriented. Benefits include a generous holiday allowance, well-being programs, and flexible working hours.

Qualifications

• Be results and target driven with a self-motivated aptitude.
• Have excellent communication skills essential, as well as time management and planning.
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight.
• Have experience working within a B2B sales/customer service environment.
• Possess the ability to work in a team environment.

Responsibilities

• Manage and close renewal opportunities with existing customers.
• Identify account issues and demonstrate the business value of products.
• Ensure customer experience meets agreed targets.
• Adhere to planning and documentation requirements.
• Work with internal departments to feedback trends.
• Educate customers with thought leadership.

Skills

Results and target-driven

Excellent communication skills

Time management and planning

Spotting commercial opportunities

B2B sales/customer service experience

Job description

Are you data-driven and customer-centric?

Do you enjoy building solid relationships resulting in revenue and growth?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.

Responsibilities

• Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities.
• Identifying account issues, needs and demonstrate the business value of Lexis Nexis products.
• Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact.
• Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
• Educating customers with thought leadership and expert market knowledge.

Requirements

• Be results and target driven with a self-motivated aptitude.
• Have excellent communication skills essential, as well as time management and planning.
• Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities.
• Have experience working within a B2B sales/customer service environment and retaining and growing customers.
• Possess the ability to work in a team environment and collaborate with other departments.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Electric Vehicle Scheme.
• Optional Dental Insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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