Client Manager

Lumera; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Career development

Hybrid work model

Well-being benefits

Job summary

Lumera is seeking a Client Manager to join the Commercial team, managing a portfolio of clients, driving day-to-day client service, and reporting to the Client Director.

You will work across functions and geographies, develop revenue from your clients, secure positive references, and contribute to client propositions; the role offers hybrid working from offices in Bristol, London or Edinburgh with up to three days remote.

Qualifications

• Strong understanding of the UK pensions environment and awareness.
• Pensions administration management, consultancy or client management experience in a pensions-related business.
• Ability to build strong client relationships and take ownership of responsibilities.
• Proficient in Word, PowerPoint and basic Excel to support in-scope activities.
• Willingness to travel to Lumera offices, client meetings and events.

Responsibilities

• Day to day responsibility for client service and development to a portfolio of clients.
• Achievement of financial objectives in respect of revenue delivery, revenue development and client profitability.
• Client satisfaction and securing favourable client references.
• Develop Lumera’s client propositions and provide relevant management information and reporting.
• Coordinate with operations teams while maintaining clear boundaries between client management and operations.

Skills

Client management

Pensions industry knowledge

Relationship building

Microsoft Office (Word, PowerPoint, (X

Tools

Word

PowerPoint

Excel

Job description

We are looking for a Client Manager to join our growing Commercial team looking after a portfolio of Lumera’s clients, taking day to day responsibility for all client-related matters, and reporting to the Client Director. The Client Manager is responsible for the development of new revenue from their clients. The Client Manager is also responsible for client satisfaction and communication, and for working with their colleagues across different functions and geographies.

Your New Mission

You’ll be involved in the following:

• Day to day responsibility for client service and development to a portfolio of clients Technology business unit
• Achievement of financial objectives in respect of revenue delivery, revenue development and client profitability
• Client satisfaction and securing favourable client references
• Playing an active and innovative role in developing Lumera’s client propositions
• Produce and make available all relevant management information and reporting
• Ensure effective interaction with the operations teams, whilst maintaining well-defined boundaries between client management and operations
• Ensuring business assurance procedures are followed in respect of client management

What We Offer

• Career development and training tailored to your goals.
• A hybrid working model with a centrally located office in either Bristol, London or Edinburgh and up to three days remote work per week.
• A comprehensive benefits package focused on your physical and mental well-being.

We’re Looking For Someone Who

• Has a strong understanding of the UK pensions environment and awareness
• Has pensions administration management, consultancy or client management experience in a pensions-related business
• Will take ownership and the initiative to build strong relationships with their clients
• Is self-reliant in the use of Word, PowerPoint and basic Excel to support the in-scope activities
• Is flexible to travel to Lumera offices, to meetings with clients and to marketing/profile-raising events

Nice To Have

• A relevant professional qualification
• Understanding of pensions data challenges and opportunities
• Experience in a pensions consultancy or in-house pension scheme

About Lumera

Lumera is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide future-proof core technology for policy administration. The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for L&P providers. We combine tech and industry expertise with relevant market experience to offer a broad range of consultancy and data services – from managing faultless legacy system migration to facilitating compelling end-user experiences. Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam. Lumera is majority owned by Monterro, a leading Nordic software investor. We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides L&P providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!