Client Management Executive - French

CMC Markets; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

CMC Markets, a leading financial services provider, is seeking a bilingual Client Executive fluent in French and English. This full-time role involves managing client inquiries about various investment products while providing exceptional service. The position incorporates a hybrid work model, blending in-office and remote work environments.

Qualifications

• Fluency in French and English required.
• Passion for products and services.
• Ability to work effectively as part of a team.

Responsibilities

• Handle daily queries from clients regarding various investment types.
• Manage relationships throughout the client lifecycle.
• Provide top-notch client service and support.

Skills

Fluency in French

Excellent verbal and written communication skills

Client centric mindset

Intermediate knowledge of financial markets

Job description

2 weeks ago Be among the first 25 applicants

Direct message the job poster from CMC Markets

Talent Acquisition | CMC Markets | Europe

We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both French and English, both written and speaking.

Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full training provided to give you the skills required to successfully navigate our award winning platform for our clients.

You would be required to be available for the below shifts over a hybrid working environment - 3 days office and 2 days from home.

Monday to Friday;

• 7:30am - 4:30pm
• 8am - 5pm
• 9am - 6pm
• 11am - 8pm (work from home)
• 1:30pm - 9:30pm (work from home) - you would work one of these shifts per week.

ROLE AND RESPONSIBILITIES

• Be responsible for every touch-point during the client lifecycle in your relevant region.
• Use our PSA system to contact the following leads in order to achieve an active client:
• Live Applications – to gathering outstanding documents.
• Not Yet Funded (NYF)
• Not Yet Traded (NYT) – to prepare the client to place their first trade
• Gathering the wet-ink signature document (if needed)
• Inactive – to resolve any issues in the hope of reactivating the client
• Working closely with members of your team to ensure service in your relevant language is covered during our working hours.
• Manage the ongoing relationship with clients allocated to you. Be proactive in finding reasons to regularly contact these clients – e.g. changes to our products / services, inviting them to client events, news about a stock they are holding, monthly catch-up etc. They should always know you are there to provide assistance.
• Provide high calibre client service to ensure a positive client experience
• Work alongside the marketing team in writing or translating new communications, website material or marketing campaigns.
• Take ownership for owning and driving an excellent client experience for our clients, which includes: trading execution (trade on behalf of clients), query / complaint management and education.
• Proactively respond to and manage inbound client queries professionally and efficiently.
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service.
• Monitor competitor companies within related markets and apply insights to help CMC continuously improve.
• Keep abreast of global and economic news in order to provide execution trading support to clients.
• Act as a brand ambassador in all client interactions.

KEY SKILLS AND EXPERIENCE

• Demonstrates passion and enthusiasm for our products and services
• Operates with integrity and a highly client centric mind-set
• Excellent verbal and written communication skills, fluency in one or more European languages (French)
• Ability to work effectively as part of a team
• Intermediate knowledge/experience of financial markets

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Financial Services, Banking, and Investment Management

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