Client Lifecycle Onboarding Senior Associate - 12 Month FTC

ICAP; Belfast City District; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

TP ICAP in Belfast is seeking a candidate to lead the delivery of BAU activities within the Client Onboarding team, supporting the Head of Client Lifecycle in a fast-paced financial services environment. The role will include completing onboarding requests for all business areas and growing into an SME within the team.

Responsibilities include delivering onboarding for various clients with rigorous KYC/AML checks, monitoring alerts, and collaborating with Compliance and IT on changes.

Qualifications

• Demonstrates high attention to detail and strong organisational skills.
• Demonstrates analytical ability and problem solving skills.
• Experience in fast-paced environments and strong written and verbal communication.

Responsibilities

• Deliver allocated client lifecycle processes within defined service levels.
• Complete onboarding for low/medium/high risk clients with KYC/AML checks.
• Monitor media alerts and escalate to compliance as needed.
• Support change initiatives to client lifecycle processes for regulatory compliance.
• Lead transition of functions within the Client Lifecycle team while managing risk.
• Assist audits and coordinate with IT on technical developments and UAT.
• Prepare management information and drive process improvements across the team.
• Build relationships with Operations and Front Office Brokers.

Skills

Attention to detail

Analytical ability

Communication skills

Financial markets

Client Onboarding

Risk and controls

Change management

Mentoring juniors

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be responsible for leading the delivery of additional Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Head of Client Lifecycle in a fast paced Financial Services environment. The role will include completing Onboarding requests for all business areas at TP ICAP and growing into an SME role within the team.

Role Responsibilities

• Responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business


• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks


• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance


• Support the Team Manager in the analysis and implementation of necessary change to client lifecycle processes (including remediation projects) required for compliance with regulatory changes


• To support the Team Manager and where delegated responsibility, lead the transition of functions and responsibilities into and out of the Client Lifecycle team whilst ensuring strong business risk management


• Where delegated responsibility, act as a liaison to and provide support for any internal or external audits


• To support the Team manager in partnering with IT on technical developments, including requirements gathering, UAT and post-release support


• Preparation and periodic completion of management information reports for allocated processes/services in preparation for senior operations management review


• To support the Team manager in the ongoing identification of process improvement, system improvement and automation opportunities that will drive efficiencies and effectiveness throughout the team


• Build key relationships with internal Operations stakeholders as well as Front Office Brokers


• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

People Responsibilities:

• Own project/business areas within the team and provide guidance to team members where required


• Training junior colleagues on team processes


• Overseeing the execution of tasks for junior colleagues, ensuring timely delivery to quality and agreed service levels


• Provide feedback on suggestions for process enhancements to senior management


• Drive a positive culture within the team by supporting all team members in their daily tasks


• Complete quality reviews on onboarding and periodic review cases and provide feedback to junior members of the team.

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach


• Demonstrates strong analytical ability and problem solving skills


• Demonstrates the ability to work effectively in a high pressure environment


• Highly effective written & oral communication skills; adapts communication style to suit audience


• Significant experience of working in fast paced or pressured environments


• Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)


• Significant experience of financial markets


• Significant experience in a similar organisation


• Significant experience in training / mentoring junior colleagues


• Significant experience in overseeing colleagues work


• Strong understanding of risk and controls


• Demonstrated experience of identifying, prioritising and implementing change


• Demonstrated experience in succession planning, resource prioritisation & staffing management


• Significant experience in Client Onboarding

Desired

• Excellent attention to detail, highly organised with a proactive approach


• Strong analytical ability and problem solving skills

Band & Level – Professional, 5

#LI-Hybrid #LI-ASO #NIJobs

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays 3 - Belfast