Client Lifecycle Onboarding Senior Associate - 12 Month FTC

TP ICAP Group; Belfast City District; On-site; GBP 42,000 - 66,000; Full time

Job summary

TP ICAP Group in Belfast seeks an experienced Client Onboarding professional to lead BAU onboarding activities and support the Head of Client Lifecycle in a dynamic financial services environment.

You will handle onboarding requests across business areas, perform thorough KYC/AML checks, and grow into a subject-matter expert within the team, partnering with IT and Compliance to drive improvements.

Qualifications

• Demonstrates high attention to detail and strong organisational skills.
• Proven experience in fast-paced financial services onboarding.
• Excellent written and oral communication skills with a professional demeanor.

Responsibilities

• Deliver client lifecycle processes with defined service levels.
• Complete onboarding cases for all clients, performing KYC/AML checks.
• Monitor negative media alerts; escalate to compliance as needed.
• Support process changes to meet regulatory requirements.
• Coordinate with IT on developments, including UAT and support.
• Prepare management information reports for senior reviews.
• Identify and implement process and system improvements.
• Build relationships with Operations and Front Office Brokers.
• Collaborate with Anti-Financial Crime in London on AML/KYC cases.

Skills

Attention to detail

Analytical ability

Thrives under pressure

Communication skills

MS Office proficiency

Knowledge of financial markets

Client Onboarding experience

Training junior colleagues

Risk and controls understanding

Change management

Tools

Microsoft Office Suite

CRM systems

KYC/AML tooling

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be responsible for leading the delivery of additional Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Head of Client Lifecycle in a fast paced Financial Services environment. The role will include completing Onboarding requests for all business areas at TP ICAP and growing into an SME role within the team.

Role Responsibilities

• Responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business
• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks
• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance
• Support the Team Manager in the analysis and implementation of necessary change to client lifecycle processes (including remediation projects) required for compliance with regulatory changes
• To support the Team Manager and where delegated responsibility, lead the transition of functions and responsibilities into and out of the Client Lifecycle team whilst ensuring strong business risk management
• Where delegated responsibility, act as a liaison to and provide support for any internal or external audits
• To support the Team manager in partnering with IT on technical developments, including requirements gathering, UAT and post-release support
• Preparation and periodic completion of management information reports for allocated processes/services in preparation for senior operations management review
• To support the Team manager in the ongoing identification of process improvement, system improvement and automation opportunities that will drive efficiencies and effectiveness throughout the team
• Build key relationships with internal Operations stakeholders as well as Front Office Brokers
• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

People Responsibilities

• Own project/business areas within the team and provide guidance to team members where required
• Training junior colleagues on team processes
• Overseeing the execution of tasks for junior colleagues, ensuring timely delivery to quality and agreed service levels
• Provide feedback on suggestions for process enhancements to senior management
• Drive a positive culture within the team by supporting all team members in their daily tasks
• Complete quality reviews on onboarding and periodic review cases and provide feedback to junior members of the team.

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Significant experience of working in fast paced or pressured environments
• Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)
• Significant experience of financial markets
• Significant experience in a similar organisation
• Significant experience in training / mentoring junior colleagues
• Significant experience in overseeing colleagues work
• Strong understanding of risk and controls
• Demonstrated experience of identifying, prioritising and implementing change
• Demonstrated experience in succession planning, resource prioritisation & staffing management
• Significant experience in Client Onboarding

Desired

• Excellent attention to detail, highly organised with a proactive approach
• Strong analytical ability and problem solving skills

Band & Level – Professional, 5

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays 3 - Belfast