Client Lifecycle Onboarding Associate

ICAP; Belfast City District; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

TP ICAP in Belfast seeks a proactive team member to join the Client Onboarding team, delivering BAU activities while supporting the Lifecycle Team Lead in a fast-paced financial services environment.

The role covers onboarding requests across business areas and developing into a subject matter expert within the team, handling client screening, escalation, and coordination with compliance.

Qualifications

• Demonstrates excellent attention to detail and high organisation skills.
• Strong analytical ability and problem solving.
• Ability to work in a high pressure environment.
• Excellent written and spoken communication; adapts to audience.
• Experience in fast paced or pressured environments.
• Significant experience with Microsoft Word, Excel, PowerPoint and Outlook.
• Significant experience in financial markets and similar organisations.
• Experience training or mentoring junior colleagues.
• Experience overseeing colleagues' work and ensuring risk controls.

Responsibilities

• Deliver client lifecycle processes to agreed service levels and timelines.
• Complete onboarding cases across all TP ICAP businesses, including KYC/AML checks.
• Monitor negative media alerts; escalate to compliance when needed.
• Use screening tools for efficient client screening in BAU cases.
• Support the Team Lead; lead transition of functions within the Client Lifecycle team.
• Assist with group mailbox management and respond to queries.
• Build relationships with Operations stakeholders and Front Office Brokers.
• Coordinate with Anti Financial Crime in London on AML/KYC escalations.

Skills

Attention to detail

Analytical thinking

Communication skills

MS Office

Financial markets

Fast-paced environment

Leadership/mentoring

Risk & controls

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Team Lead in a fast paced Financial Services environment. The role will include completing Onboarding requests for all business areas at TP ICAP and growing into an SME role within the team.

Role Responsibilities

• Responsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the business
• Complete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checks
• Monitoring of negative media alerts and where appropriate, investigation and escalation to compliance
• Utilise screening tools to complete efficient client screening related to BAU cases
• To support the Team Lead and where delegated responsibility, lead the transition of functions and responsibilities into and out of the Client Lifecycle team whilst ensuring strong business risk management
• Responsible for assisting with group mailbox management, responding to queries and the allocation of e-mails within the team
• Build key relationships with internal Operations stakeholders as well as Front Office Brokers
• Liaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risks

People Responsibilities

• Training junior colleagues on team processes
• Collaborating with team members to provide an efficient BAU service to clients and driving the reduction of client onboarding times in EMEA
• Provide feedback on suggestions for process enhancements to senior management
• Drive a positive culture within the team by supporting all team members in their daily tasks

Experience / Competences

Essential

• Demonstrates excellent attention to detail, possesses high organisation skills & a proactive approach
• Demonstrates strong analytical ability and problem solving skills
• Demonstrates the ability to work effectively in a high pressure environment
• Highly effective written & oral communication skills; adapts communication style to suit audience
• Significant experience of working in fast paced or pressured environments
• Highly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)
• Significant experience of financial markets
• Significant experience in a similar organisation
• Demonstrated experience in training / mentoring junior colleagues
• Demonstrated experience in overseeing colleagues work
• Strong understanding of risk and controls

Desired

• Knowledge of the TPICAP brand, functions & structure
• Experience of TPICAP in-house systems
• Experience of change / project management

_ Band & Level – Professional, 5 _

#LI-Hybrid #LI-ASO #NIJobs

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

UK - City Quays 3 - Belfast