Client Lifecycle Onboarding Associate

TP ICAP Group; Belfast City District; Hybrid; GBP 38,000 - 60,000; Full time

Job summary

TP ICAP Group in Belfast is seeking an Onboarding Analyst to become an integral member of the Client Onboarding team. You will support BAU client lifecycle activities, complete KYC/AML checks, and contribute to efficient onboarding across multiple businesses.

You will collaborate with Compliance, Front Office, and Operations, mentoring junior colleagues and driving process improvements in a fast-paced financial services environment within a hybrid work model.

Qualifications

• Attention to detail with high organisation and proactivity.
• Strong analytical ability and problem solving in high-pressure environments.
• Excellent written and oral communication skills and ability to adapt to audience.
• Experience in fast-paced or pressured environments.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Significant experience of financial markets and in a similar organisation.
• Experience in training or mentoring junior colleagues.
• Experience overseeing colleagues' work and understanding risk and controls.
• Knowledge of TP ICAP brand and in-house systems.
• Experience in change/project management.

Responsibilities

• Deliver BAU client lifecycle processes and meet defined service levels.
• Complete onboarding cases for low/medium/high risk clients with KYC/AML checks.
• Monitor negative media alerts and escalate to compliance as needed.
• Perform client screening using screening tools for BAU cases.
• Support Team Lead and transition functions in/out of the Client Lifecycle team.
• Manage group mailbox and allocate emails; build relationships with Operations and Front Office Brokers.
• Provide training to junior colleagues and contribute to process improvements.
• Promote efficient BAU service across the EMEA region.

Skills

Attention to detail

Organizational skills

Analytical ability

Problem solving

Written & verbal communication

Working under pressure

Financial markets experience

Mentoring junior colleagues

Oversight of colleagues' work

Risk & controls understanding

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Role OverviewThe candidate will be responsible for becoming an efficient team member in delivering Business As Usual (BAU) activities within the Client Onboarding team whilst supporting the Client Lifecycle Team Lead in a fast paced Financial Services environment. The role will include completing Onboarding requests for all business areas at TP ICAP and growing into an SME role within the team.Role ResponsibilitiesResponsible for the effective delivery of allocated client lifecycle processes, ensuring that activities are executed to defined service levels and on a timely basis, meeting the requirements of the businessComplete onboarding cases for low, medium and high risk clients across all businesses at TP ICAP, undertaking and thoroughly completing all necessary KYC/AML and due diligence checksMonitoring of negative media alerts and where appropriate, investigation and escalation to complianceUtilise screening tools to complete efficient client screening related to BAU casesTo support the Team Lead and where delegated responsibility, lead the transition of functions and responsibilities into and out of the Client Lifecycle team whilst ensuring strong business risk managementResponsible for assisting with group mailbox management, responding to queries and the allocation of e-mails within the teamBuild key relationships with internal Operations stakeholders as well as Front Office BrokersLiaise with the Anti Financial Crime in London on cases that are escalated on AML/KYC risksPeople ResponsibilitiesTraining junior colleagues on team processesCollaborating with team members to provide an efficient BAU service to clients and driving the reduction of client onboarding times in EMEAProvide feedback on suggestions for process enhancements to senior managementDrive a positive culture within the team by supporting all team members in their daily tasksExperience / CompetencesEssentialDemonstrates excellent attention to detail, possesses high organisation skills & a proactive approachDemonstrates strong analytical ability and problem solving skillsDemonstrates the ability to work effectively in a high pressure environmentHighly effective written & oral communication skills; adapts communication style to suit audienceSignificant experience of working in fast paced or pressured environmentsHighly killed in Microsoft applications software (Word, Excel, PowerPoint, Outlook)Significant experience of financial marketsSignificant experience in a similar organisationDemonstrated experience in training / mentoring junior colleaguesDemonstrated experience in overseeing colleagues workStrong understanding of risk and controlsDesiredKnowledge of the TPICAP brand, functions & structureExperience of TPICAP in-house systemsExperience of change / project managementBand & Level – Professional, 5#LI-Hybrid #LI-ASO #NIJobsNot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationUK - City Quays 3 - Belfast