Client Liaison

ACS Staffing Solutions; Collingtree; On-site; GBP 15,000 - 21,000; Part time

Job summary

ACS Staffing Solutions in Northampton is seeking a Legal Client Liaison to join a well-established legal client team. The role is Monday to Friday, 9:00am–5:00pm, offering a £13 per hour rate on a temporary-permanent basis with ASAP start.

You will be the first point of contact for new and prospective clients, handling enquiries with a professional and timely approach, ensuring accurate information and a high level of client service from the initial contact.

Qualifications

• Previous legal, customer service, sales or recruitment experience is desirable.
• Law degree or legal experience would be advantageous.
• Excellent communication and telephone skills.
• Strong administration and attention to detail.
• Ability to multitask and prioritise effectively.
• Professional approach with an understanding of legal regulations.
• Proactive, with a strong focus on client service.

Responsibilities

• Act as the first point of contact for new and prospective clients, handling incoming calls and initial enquiries.
• Confidently speak with clients to understand their requirements and provide relevant information.
• Set up new clients on the internal system, ensuring all information is recorded accurately.
• Talk clients through the necessary information and registration process.
• Prepare and send client care documentation in a timely manner.
• Follow up with clients to ensure they have received the required information and answer any questions.
• Liaise with the wider team regarding client requirements and next steps.
• Arrange and book client appointments where required.
• Follow up on initial enquiries and leads to maximise conversion.
• Maintain accurate client records and complete general administrative duties.
• Manage multiple enquiries and tasks simultaneously while maintaining a high level of service.
• Ensure all processes are followed in line with relevant legal regulations and company procedures.

Skills

Telephone manner

Client-facing

Organised

Multitasking

Attention to detail

Education

Law degree or legal experience

Tools

CRM system

Job description

Legal Client Liaison

Monday-Friday, 9:00am-5:00pm

£13 per hour

Northampton- Grange Park

Temporary - Permanent

ASAP Start

Our well-established legal client is looking for a Client Liaison to join their team and act as the first point of contact for new and prospective clients. This is a client-focused role suited to someone who is confident on the phone, highly organised and able to manage multiple enquiries in a professional and timely manner.

The successful candidate will be responsible for managing the clients first interaction with the business from the initial enquiry, ensuring clients receive clear information and a professional service from their first interaction. This is a great opportunity not only for thsoe with great experince in solicitors firms but also junior candidates who are looking for their first stepping stone into a law firm.

Responsibilities

• Act as the first point of contact for new and prospective clients, handling incoming calls and initial enquiries.
• Confidently speak with clients to understand their requirements and provide relevant information.
• Set up new clients on the internal system, ensuring all information is recorded accurately.
• Talk clients through the necessary information and registration process.
• Prepare and send client care documentation in a timely manner.
• Follow up with clients to ensure they have received the required information and answer any questions.
• Liaise with the wider team regarding client requirements and next steps.
• Arrange and book client appointments where required.
• Follow up on initial enquiries and leads to maximise conversion.
• Maintain accurate client records and complete general administrative duties.
• Manage multiple enquiries and tasks simultaneously while maintaining a high level of service.
• Ensure all processes are followed in line with relevant legal regulations and company procedures.

Ideal Candidate

We are looking for a professional, confident and organised individual with a strong telephone manner and excellent client-facing skills.

• Previous legal, customer service, sales or recruitment experience is desirable.
• Law degree or legal experience would be advantageous.
• Excellent communication and telephone skills.
• Strong administration and attention to detail.
• Ability to multitask and prioritise effectively.
• Professional approach with an understanding of legal regulations.
• Proactive, with a strong focus on client service.