Client Lead - Amazon Retail

JR United Kingdom; Manchester; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A fast-growing, tech-driven company is seeking a Senior Account Manager/Client Lead for Amazon Retail in Manchester. In this hybrid role, you will manage key client accounts, drive strategies for eCommerce success, and collaborate with teams to ensure optimal campaign execution. This position requires a proactive professional with strong analytical skills and experience in client management.

Qualifications

• Proven ability to engage clients at all levels, including C-suite.
• Experienced in eCommerce or retail media.
• Strong communicator with a focus on customer engagement.

Responsibilities

• Manage key client relationships and ensure customer satisfaction.
• Develop strategies to optimize presence on eCommerce platforms.
• Lead quarterly and annual business reviews using data to drive growth.

Skills

Client Relationship Management

Strategic Planning

Sales Performance Analysis

Data-Driven Decision Making

Problem-Solving

Education

5+ Years of Experience in Client Management

Tools

Excel

Word

PowerPoint

Job description

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Join a fast-growing, tech-driven company specializing in optimizing content and media buying for consumer brands. They are dedicated to enhancing brand exposure and using consumer insights to boost marketing and operational performance.

They’re looking for a Senior Account Manager/Client Lead – Amazon Retail, who will manage key client relationships, develop strategic plans, and ensure client success while working closely with senior stakeholders.

Job Summary:

This hybrid, full-time role requires a proactive, experienced professional with strong communication and analytical skills. You’ll manage tier 1 and 2 client accounts, drive strategic planning, and leverage data insights to make informed decisions.

Key Responsibilities:

• Client Relationship Management: Be the main point of contact, building strong relationships and ensuring client satisfaction.
• Strategic Planning: Develop and execute strategies to optimize client presence on eCommerce platforms like Amazon.
• Campaign Oversight: Collaborate with internal teams to ensure campaigns align with client goals and deliver results.
• Sales Performance Analysis: Analyze data, uncover opportunities, and create actionable insights.
• Team Collaboration: Work closely with account, content, and creative teams to deliver seamless project execution.
• Client Communication: Provide regular updates and performance insights to clients.
• Problem-Solving: Identify and resolve eCommerce challenges, ensuring client success.
• Business Reviews: Lead quarterly and annual reviews, using data to drive growth.
• Mentoring: Support junior team members in their development with guidance and feedback.

About You:

• Customer-Focused: Proven ability to engage clients at all levels, including c-suite, and be a thought leader in eCommerce.
• Continuous Learner: Committed to learning and sharing best practices with colleagues.
• 5+ Years of Experience: Expertise in client management, ideally in eCommerce or retail media.
• Tech-Savvy: Proficient in Excel, Word, PowerPoint, and other relevant tools.
• Strong Communicator: Able to simplify complex concepts for diverse audiences.
• Marketplace Expertise: Knowledge of Amazon, TikTok Shop, Walmart, and their advertising platforms.
• Data-Driven: Ability to use data to inform decisions and drive performance.
• Positive and Self-Motivated: A growth mindset and eagerness to contribute to a fast-paced company.
• Bonus: Experience in a digital marketing or advertising agency.

If you're passionate about eCommerce and digital marketing, and thrive in a fast-paced, innovative environment, we want to hear from you!