Client Invoicing & Process Team Manager

First Group; Accrington; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the transportation sector is seeking a Client Invoicing & Process Team Manager in Accrington. This role involves overseeing invoicing processes, managing a team, and ensuring accurate reporting. The successful candidate will drive efficiency and support client relationships while enjoying a range of benefits including health support, discounted travel, and flexible working arrangements.

Benefits

Health benefits including Simply Health & Smart Health

Financial wellbeing platform

Discounted train travel

Cycle to work scheme

25 days' holiday plus bank holidays

Pension scheme

Flexible working arrangements

Qualifications

• Experience leading and developing teams.
• Knowledge of invoicing, accounting, and finance processes.

Responsibilities

• Manage client invoicing and reporting requirements across all accounts.
• Lead the Client Accounts team to ensure timely invoicing.
• Drive efficiency through continuous improvement initiatives.

Skills

Leadership

Continuous Improvement

Data Analysis

Communication

Organizational Skills

Attention to Detail

Education

Degree level education

AAT qualifications

Tools

Microsoft Excel

Power BI

Job description

We have a fantastic opportunity for a Client Invoicing & Process Team Manager to join our team in Accrington, on a full-time permanent basis.

The successful candidate will lead the Client Data and Reporting team to ensure accurate, timely, and proactive management of the FTS client invoicing and reporting processes. This will involve the continuous development of the team, documenting standard operating procedures, and establishing a structured review framework for all relevant processes and systems.

Key Responsibilities

• Own and effectively manage the client invoicing and reporting requirements across all client accounts.
• Establish and maintain relationships with key client contacts to facilitate smooth invoicing processes and prompt query resolution.
• Lead, develop, and support the Client Accounts team to ensure they possess the necessary skills, knowledge, processes, and systems to deliver accurate, on-time invoicing in line with contractual requirements.
• Oversee the taxi permits and white ticket processes to ensure permits are issued, recorded, managed, and charged correctly, and that white tickets are processed efficiently to ensure timely supplier payments.
• Collaborate with First Central finance teams to produce period-end accounts, manage client accruals/provisions, and analyze variances as needed.
• Work with First Central finance (Accounts Payable) to develop and manage a robust aged debt and credit control process to ensure timely payment of client invoices.
• Develop and maintain comprehensive knowledge of contract terms and service level agreements for all clients, including rate cards.
• Manage onboarding of new clients, including credit checks and account setup in accordance with FTS Terms & Conditions.
• Drive efficiency through continuous improvement initiatives, reviewing all processes, procedures, and documentation.
• Conduct root cause analysis on queries and utilize data to recommend business improvements.
• Coordinate with the Systems team to ensure systems are fit for purpose and implement changes through the change management process.
• Support Client Account Managers and participate in client contract review meetings as required.
• Assist in future tenders by providing relevant data and pricing analysis.

Skills and Experience

• Experience leading and developing teams.
• Knowledge of continuous improvement methodologies with a solution-focused approach.
• Experience working within a matrix organization.
• Ability to analyze and interpret complex data, presenting information through dashboards and reports.
• Proficiency in Microsoft Excel and Power BI reporting at an intermediate/advanced level.
• Strong organizational, interpersonal, and communication skills.
• Knowledge of invoicing, accounting, and finance processes, including credit control.
• Strong commercial awareness and exceptional attention to detail.
• Experience creating Standard Operating Procedures and process flow maps.
• Industry experience in rail, taxi, or road transportation (desirable).
• Degree level education (desirable but not essential).
• AAT qualifications (desirable but not essential).

Rewards & Benefits

• Health benefits including Simply Health & Smart Health at no cost, covering optical, dental, virtual GP, mental health support, nutrition, and fitness advice. 24/7 Employee Assistance Programme.
• Financial wellbeing platform with discounts on high street brands and supermarkets.
• Discounted train travel for employees and their families after 6 months of service, plus a free bus pass.
• Cycle to work scheme.
• 25 days' holiday plus bank holidays.
• Pension scheme and opportunity to buy discounted First Group shares.
• Flexible working arrangements.

We prioritize physical and mental wellbeing at First Bus, offering health-promotion initiatives and 24/7 access to our Employee Assistance Programme.

We are committed to inclusivity. We welcome applications from all backgrounds, recognizing that diversity enriches our community and service delivery.

Background checks will be part of our recruitment process.