Client Implementation Executive, SVP

STATE STREET CORPORATION; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Client Implementation Executive to lead transformative programs within a fast-paced environment. This role involves collaborating with C-Suite executives and driving strategic goals across diverse teams. The successful candidate will enhance efficiency, manage complex client relationships, and ensure effective communication throughout the implementation lifecycle. If you are a proactive leader with a strong background in financial services and program management, this is an exciting opportunity to make a significant impact in a rapidly evolving industry.

Qualifications

• Experience managing large transformational programs in financial services.
• Degree qualified in a financial or analytical discipline preferred.

Responsibilities

• Lead large, complex client transformation programs with C-Suite executives.
• Oversee program plans, budgets, and governance to ensure successful delivery.

Skills

Leadership

Communication Skills

Problem Solving

Relationship Management

Critical Thinking

Education

Degree in Finance or Analytical Discipline

Tools

Jira

Clarity

Job description

Who we are looking for:

Qualified applicants should have prior experience managing large programs, particularly in the context of a software business or professional services in financial services disciplines. Applicants should be at ease leading others with no hierarchical connection and should also be comfortable working in a high growth business, fast paced environment driving the firm's strategy and AlphaSM product capabilities. Applicants must demonstrate experience managing organizations through significant change and developing relationships at executive levels. Over time, this position could potentially evolve into increasing levels of responsibility within the wider Alpha Implementation organization.

Why this role is important to us:

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle, and back office. It harmonizes data, technology, and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex, and competitive industry is a challenge you are up for.

What you will be responsible for:

1. Initiate and set goals for programs according to the strategic objectives of the organization.
2. Oversee and approve program plans inclusive of State Street, client, and critical 3rd party tasks. Ensure program milestones and dependencies support agreed scope and timeline.
3. Develop and monitor budgets, forecasts, and resource allocations for the program.
4. Establish project governance both internally and with the client, ensuring all stakeholders are communicated with frequently and appropriately.
5. Drive the client, internal stakeholders, and critical 3rd parties to execute against their tasks and milestones; drive proper governance and program reporting.
6. Devise evaluation strategies to monitor performance and determine the need for improvements.
7. Supervise all program and project managers involved to provide feedback and resolve complex problems.
8. Discover ways to enhance efficiency and productivity of procedures and people. Implement standard change control processes, deploy, and maintain risk, issue, and decision logs.
9. This role is responsible for leading large, complex client transformation programs working with client C-Suite and STT executives to implement platform and service solutions aligned with client and STT agreed business outcomes.
10. The Client Implementation Executive is responsible for overseeing the successful delivery of programs or portfolios of programs, setting strategic goals, and planning from inception to completion. This includes management of client solution management in partnership with multiple product and platform organizations and E2E business/solution architects, workstream leadership, conversion activities, business and client testing activities, change management, financial management, operational readiness, post-conversion hypercare, etc.
11. The role requires establishing project governance and driving both internal and client executive stakeholders to meet their responsibilities, ensuring effective communication and reporting throughout the implementation lifecycle.
12. The successful candidate must devise strategies to monitor program performance, provide feedback to project managers, and identify areas for efficiency enhancement, applying change and risk management principles as necessary.
13. The role partners with Global Client Division leaders, Global Technology Services, Global Delivery teams, and Alpha Teams to deliver business outcomes that span STT business lines, platform providers, delivery partners, and client ecosystems, with responsibility for execution of program, business, financial, and client outcomes across Front Office, Middle Office, Back Office, and Data domains.

What we value:

• Leadership and an ability to bring together teams across different levels and disciplines within the organization.
• Outstanding presentation, communication (oral & written), and relationship-building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making, and relationship management skills.
• The Enterprise Culture traits and behaviors – Own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.
• Strong understanding of financial markets and investment management processes, including back office functions.
• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry.
• Demonstrated experience leading large transformational programs; preferably within a leading consulting firm.
• Experience with Agile software development, highly configurable systems, and leading testing techniques.
• Familiarity with Jira or Clarity is a plus. Willingness and ability to travel.

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