Client Host

Hamilton & Inches; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Product training

Job summary

Hamilton & Inches in Edinburgh seeks a Client Host to greet every visitor in our showroom with a warm, memorable welcome and a courteous farewell, while anticipating and meeting customer needs.

You will support the Showroom team to deliver exceptional service, manage incoming calls with professionalism, assist with events, maintain stock and showroom cleanliness, and ensure a safe, confidential, and luxury-friendly environment for all clients.

Qualifications

• Experience in luxury hospitality or retail.
• Experience in jewellery and watches preferable.
• Flexible attitude and strong communication skills.
• Ability to work well under pressure and maintain exceptional customer service.
• Meticulous attention to detail.
• Approachable, confident and courteous manner with high standard of customer care.

Responsibilities

• Welcoming every customer into our Showroom and ensuring a warm and memorable welcome and farewell.
• Understanding customer needs and proactively assisting to ensure that we go above and beyond.
• Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers.
• Assist the Showroom team in activities relating to the client experience and showroom operations.
• Manage incoming calls and communication to the Showroom politely and efficiently.
• Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors.
• Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies.
• Work alongside the Security team to ensure safe working conditions for the Showroom
• Attend and assist with events as required
• Maintain cleanliness standards in our Showroom at all times
• Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to
• Maintain client confidentiality at all times

Skills

Excellent communication skills

Team player

Customer service orientation

Experience in luxury hospitality orret

Job description

The Client Host at Hamilton & Inches holds a vital position in the heart of our Sales operations. Embodying thebrand in every customer interaction, the Host is the first point of contact in our customer journey. Responsible foranticipating and meeting our customer needs, the Client Host will proactively ensure that every Hamilton &Inches experience is exceptional.

This role is deserving of someone with excellent communication skills, a team player who can be an integral supportto our Showroom team to deliver results and who strives to provide exceptional service.

The Role

• Responsible for welcoming every customer into our Showroom and ensuring that they receive a warm and memorable welcome and farewell
• Understanding customer needs and proactively assisting to ensure that we go above and beyond
• Represent the brand image of Hamilton & Inches, ensuring a positive impact on all suppliers and customers
• To assist the Showroom team in all activities relating to the client experience and showroom operations
• Manage incoming calls and communication to the Showroom politely and efficiently
• Accountable for client hospitality, including the F&B offering, making refreshments for all customers and visitors
• Maintain and replenish stock levels across sundries, including customer refreshments, stationery, and general supplies
• Work alongside the Security team to ensure safe working conditions for the Showroom
• Attend and assist with events as required
• Maintain cleanliness standards in our Showroom at all times
• Take responsibility for a safe working environment in the workshop, ensuring all Health and Safety policies and procedures are adhered to
• Maintain client confidentiality at all times

The Candidate

• Experience in luxury hospitality or retail
• Experience in jewellery and watches preferable
• Flexible attitude and strong communication skills
• Ability to work well under pressure and maintain exceptional customer service at all times
• An outstanding passion for delivery of customer service
• Meticulous in approach to details
• An approachable, confident, courteous manner and ability to provide a high standard of customer care
• Work well within a team, be enthusiastic, proactive, take initiative and have a problem-solving mind-set