Client Growth & Relationship Manager - Security

Equals One; Romford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days' annual leave

Birthday leave

Enhanced bonus scheme

Company pension

Job summary

Equals One Romford, Greater London, England, is seeking a Client Relationship & Business Development Manager. The role focuses on retaining and growing existing client accounts while identifying and winning new business opportunities, in a security services context.

The role requires strong client-facing capabilities, a commercial mindset and willingness to work evenings/weekends as needed. You will own key client relationships, manage opportunities, and support onboarding of new contracts,

Qualifications

• Experience in the security industry with SIA-approved services.
• Experience in client relationship management, account management and/or business development.
• Strong communication and stakeholder management skills.
• Commercial mindset with the ability to identify opportunities for account growth and new business.
• Strong negotiation and presentation skills.
• Experience using CRM systems.
• Good working knowledge of Microsoft Office.
• A full UK driving licence is preferred.
• Flexibility to work occasional evenings and weekends in line with business requirements.

Responsibilities

• Manage and grow key client relationships across accounts.
• Conduct regular client meetings and site visits.
• Ensure services meet contractual requirements and client expectations.
• Respond promptly to queries and service issues.
• Identify opportunities to strengthen and grow existing accounts.
• Identify and develop new business opportunities through networking, referrals, prospecting and market research.
• Generate leads and build a strong pipeline of prospective clients.
• Attend meetings with potential clients and present tailored proposals.
• Negotiate pricing, service specifications and contract terms.
• Coordinate onboarding and mobilisation of security personnel and resources.
• Maintain communication with clients throughout onboarding and early contract delivery.
• Monitor service delivery and address issues promptly.

Skills

Relationship management

Account management

Business development

Negotiation

Presentation

CRM systems

Microsoft Office

Communication

Stakeholder management

Driving licence

Security industry knowledge

Tools

CRM software

MS Office

Job description

Equals One Romford, Greater London, England, is seeking a Client Relationship & Business Development Manager. The role focuses on retaining and growing existing client accounts while identifying and winning new business opportunities, in a security services context.

The role requires strong client-facing capabilities, a commercial mindset and willingness to work evenings/weekends as needed. You will own key client relationships, manage opportunities, and support onboarding of new contracts,