Client Growth Manager

Jobtailor; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking a client-facing professional to manage a portfolio of enterprise accounts from onboarding through expansion. You will map use cases, train stakeholders, coach initial projects, and drive adoption across client organizations.

You will build senior-level relationships, travel to clients, and generate testimonials and referrals to fuel growth. A hybrid work model is available with regular in-person engagements.

Qualifications

• 1–5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role.
• Outgoing and energetic; able to thrive in front of clients and build trust quickly.
• Think in business outcomes, not feature checklists.
• Intense and deeply committed to client success.
• Willingness to travel to clients and work in a hybrid model.

Responsibilities

• Own a portfolio of enterprise accounts from onboarding through expansion.
• Run onboarding, including use case mapping, stakeholder training, and first-project coaching.
• Drive adoption across client organizations by activating users and creating internal champions.
• Build relationships with senior VP/SVP-level stakeholders.
• Travel regularly to clients and build trust through in-person engagement.
• Generate advocacy through testimonials, references, and introductions to peers.
• Partner with sales to identify and drive expansion opportunities.
• Help build the Customer Growth function as the company scales.

Skills

Enterprise Account Management

Client Onboarding

Stakeholder Training

Client Relationship Building

SaaS Customer Success

Job description

Responsibilities

• Own a portfolio of enterprise accounts from onboarding through expansion
• Run onboarding, including use case mapping, stakeholder training, and first-project coaching
• Drive adoption across client organizations by activating users and creating internal champions
• Build relationships with senior VP/SVP-level stakeholders
• Travel regularly to clients and build trust through in-person engagement
• Generate advocacy through testimonials, references, and introductions to peers
• Partner with sales to identify and drive expansion opportunities
• Help build the Customer Growth function as the company scales

Requirements

• 1–5 years of experience in consulting, SaaS customer success, account management, or a similar client-facing role
• Outgoing and energetic; able to thrive in front of clients and build trust quickly
• Think in business outcomes, not feature checklists
• Intense and deeply committed to client success
• Research experience is a plus, but not a requirement
• Willingness to travel to clients
• Based in or willing to relocate to London or Antwerp
• Able to work a hybrid model with a minimum of 3 days per week from either the London or Antwerp hub

Core Competencies

Demonstrates expertise in managing enterprise accounts, driving client adoption, and building strong relationships with senior stakeholders. Proven ability to generate client advocacy and contribute to the growth of customer success functions.

Highest-signal resume keywords

• Enterprise Account Management
• Client Onboarding
• Stakeholder Training
• Client Relationship Building
• SaaS Customer Success

ATS Optimization Keywords

Soft Skills

• Outgoing
• Energetic
• Trust Building
• Client Success Commitment

Industry Keywords

• Consulting
• Account Management
• Client-Facing Role
• Use Case Mapping
• Hybrid Work Model