Client Growth & Experience Manager

Journey Further; Ledston; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Pension matched up to 4%

Private health insurance

Family benefits (maternity/paternity &

Flexible leave + home working

Job summary

Journey Further is seeking an experienced Client Experience Manager to act as the main contact for clients and ensure high levels of satisfaction across multiple accounts.

You will manage delivery, oversee QBRs and development objectives, and identify opportunities for growth while maintaining clear documentation and strong stakeholder relationships. The role supports marketing and new business activities with a growth mindset.

Qualifications

• Proven experience in fast-paced agency environments across multiple clients.
• Strong understanding of paid and organic media.
• Dedicated to delivering the best possible client experience.
• Excellent communication and presentation skills; able to build relationships quickly.
• Documentation and reporting skills to keep projects on track and deadlines.
• Experience coordinating multiple stakeholders and levels of seniority.
• Growth mindset and willingness to learn and challenge the norm.

Responsibilities

• Act as main contact for clients and oversee delivery against deadlines.
• Manage multiple projects (QBRs, development objectives) and budgets.
• Identify opportunities to add value and support client growth.
• Keep all parties updated with plans, timelines and status reports.
• Coordinate meetings and ensure thorough documentation and organization.
• Drive client excellence and delivery standards across the agency.
• Support marketing efforts by sharing client wins for case studies.
• Assist with new business efforts and revenue growth across client roster.

Skills

Agency experience

Paid media

Communication

Stakeholder mgmt

Documentation

Client relations

Job description

Journey Further is seeking an experienced Client Experience Manager to act as the main contact for clients and ensure high levels of satisfaction across multiple accounts.

You will manage delivery, oversee QBRs and development objectives, and identify opportunities for growth while maintaining clear documentation and strong stakeholder relationships. The role supports marketing and new business activities with a growth mindset.