Client‑Focused Service Delivery Coordinator

Jobs for Humanity; Bristol; On-site; GBP 27,000 - 28,000; Full time

Job summary

Lancer Scott in Bristol is seeking a Service Delivery Administrator to be the first contact for clients, supporting processing of new and existing work orders via our internal CAFM system. You will be part of the Service Delivery Team and ensure accurate data, SLA adherence and up-to-date contract information.

Based at our head office in Central Bristol, you will build strong client relationships, handle phone and email inquiries, allocate work orders, monitor diaries, and coordinate with

Qualifications

• A customer-focused attitude and willingness to problem solve and help.
• Strong attention to detail.
• Happy and able to work at pace and be flexible to respond to customer needs.
• Excellent organisational skill with the ability to multitask, prioritise and meet deadlines.
• Proficiency in Microsoft Office Suite including Word, Excel and Outlook and to learn new systems.
• A professional communication style, both written and verbal.
• A collaborative approach to contribute to team success.

Responsibilities

• Build strong relationships with external and internal clients, delivering an exceptional client experience.
• Be the first point of contact for clients and engineers that are contacting the Service Delivery Team by phone or email.
• Ensure all work orders are recorded accurately, allocated and processed in line with the process via our internal CAFM system and client portals.
• Respond to enquires from our Clients, Account Managers and Engineers within set timescales.
• Ensure work orders are processed meeting client SLAs, KPIs and internal process.
• Maintain diary management and ensure that all tasks set by Team Leader and Head of Service Delivery are completed with the correct timeframe.
• Meet all client requirements set by Account Mangers & Head of Service Delivery.
• Manage and monitor the mailbox throughout the day highlighting emergency call outs for team members to action.
• Ensure all works are assigned to the correct LS Engineer/ Subcontractor via skill set and area and that each day is strategically planned, and all work is to be delivered & completed within the FSLA.
• Manage all works sent to a subcontractor, raising purchase orders at the correct mandate level. Obtaining weekly updates/ ETAs transferring all information to both Lancer Scott CAFM system and Client portal.

Skills

Customer-focused

Problem solving

Attention to detail

Organisational skills

Professional communication

Collaborative team player

Tools

Microsoft Office Suite

Job description

Lancer Scott in Bristol is seeking a Service Delivery Administrator to be the first contact for clients, supporting processing of new and existing work orders via our internal CAFM system. You will be part of the Service Delivery Team and ensure accurate data, SLA adherence and up-to-date contract information.

Based at our head office in Central Bristol, you will build strong client relationships, handle phone and email inquiries, allocate work orders, monitor diaries, and coordinate with