Client‑Facing Technical Support Engineer

Broadridge; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial technology company in the UK seeks a dedicated technical support professional to provide end-to-end support for clients. You will coordinate service activities and help troubleshoot technical issues. The ideal candidate has a Bachelor’s degree in Computer Science or Engineering and at least 1 year's experience in a client-facing or technical support role, with solid knowledge of programming languages such as SQL and Python. This position values collaboration and innovation.

Qualifications

• Minimum 1 year of experience in a technical support or client-facing support role.
• Strong written and verbal communication skills; able to engage with stakeholders.
• Fundamental knowledge of Unix, database technology, SQL, Python, or similar languages.

Responsibilities

• Coordinate all aspects of the service offering for assigned clients.
• Provide end-to-end client support as part of a global team.
• Respond promptly to customer inquiries regarding product operation.

Skills

Technical support experience

Strong communication skills

Knowledge of Unix

Knowledge of SQL

Knowledge of Python

Education

Bachelor’s degree in Computer Science or Engineering

Job description

A leading financial technology company in the UK seeks a dedicated technical support professional to provide end-to-end support for clients. You will coordinate service activities and help troubleshoot technical issues. The ideal candidate has a Bachelor’s degree in Computer Science or Engineering and at least 1 year's experience in a client-facing or technical support role, with solid knowledge of programming languages such as SQL and Python. This position values collaboration and innovation.