Client-Facing Helpdesk Coordinator

Giordani Resources; High Wycombe; On-site; GBP 26,000 - 36,000; Full time

Job summary

Giordani Resources is seeking a customer-focused Helpdesk specialist to manage the day-to-day flow of client requests for maintenance services. The role requires handling calls and emails, updating clients through the job lifecycle, and coordinating with field teams to ensure accurate information is provided for each job.

Applicants should have prior Helpdesk or Service Desk experience, be able to prioritise effectively during busy periods, and maintain a calm, professional approach when dealing

Qualifications

• Experience in a Helpdesk or Service Desk environment.
• Ability to manage multiple client requests and priorities.
• Understanding of workflows across functions and KPI administration.

Responsibilities

• Answer incoming calls and respond to client emails with internal resources.
• Log and manage client requests, prioritising them accurately and efficiently.
• Provide updates to clients throughout the lifecycle of a job.
• Manage work orders and statuses through client systems.
• Ensure field operation employees have the correct information to complete jobs.
• Escalate potential SLA failures or delays to the relevant manager.
• Ensure jobs are closed with client reporting and invoicing.
• Identify outstanding issues with delayed or incomplete jobs and escalate as appropriate.

Skills

Excellent communicator

Customer focus

Multitasking

Job description

Giordani Resources is seeking a customer-focused Helpdesk specialist to manage the day-to-day flow of client requests for maintenance services. The role requires handling calls and emails, updating clients through the job lifecycle, and coordinating with field teams to ensure accurate information is provided for each job.

Applicants should have prior Helpdesk or Service Desk experience, be able to prioritise effectively during busy periods, and maintain a calm, professional approach when dealing