Client-Facing Contract Support & Maintenance Planner

HVAC Recruitment; Tadworth; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Company pension

Employee discount schemes

On-site parking

Subsidised restaurant

Free Nuffield Health gym access

Job summary

HVAC Recruitment seeks a Contract Support / Maintenance Planner to join the on-site FM team at a high-end commercial HQ. You will manage the maintenance calendar, coordinate with subcontractors, and maintain documentation to ensure service delivery and client relationships.

The role is 40 hours per week, Monday to Friday, with a strong emphasis on accuracy, compliance, and collaboration with the on-site M&E team.

Qualifications

• Experience in Contract Support, Maintenance Planning or FM Administration.
• Strong customer service and communication skills.
• Familiar with planning systems and MS Office tools (Outlook, Excel).

Responsibilities

• Manage day-to-day work order process for planned and reactive maintenance.
• Own and manage the 52-week planned maintenance schedule.
• Coordinate with subcontractors and suppliers for bookings.
• Chase service reports and supporting documentation.
• Raise and manage purchase orders and receipts.
• Maintain contractor documentation and SLAs.
• Track remedial works and KPI performance.
• Maintain records in the E-Logbook system.
• Collaborate with on-site M&E and FM teams.
• Nurture client relationships with contractors and suppliers.
• Assist monthly billing and CBRE processes.
• Ensure timely goods receipts and job closure.

Skills

Contract Support

Maintenance Planning

FM Administration

Customer Service

Outlook/Excel

Oracle

Tools

Oracle

Service Insight

E-Logbooks

Job description

HVAC Recruitment seeks a Contract Support / Maintenance Planner to join the on-site FM team at a high-end commercial HQ. You will manage the maintenance calendar, coordinate with subcontractors, and maintain documentation to ensure service delivery and client relationships.

The role is 40 hours per week, Monday to Friday, with a strong emphasis on accuracy, compliance, and collaboration with the on-site M&E team.