Client Experience Specialist - Path to Centre Manager

Blue Gem Holdings Ltd; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

Blue Gem, part of One Avenue Group, is seeking a Client Experience Assistant to be the first face clients see at our flagship Central London centre. You'll deliver a warm welcome, know the building and its occupants, and help ensure every space feels looked after.

This role provides a clear four-stage career roadmap over two years, with progression toward Assistant Centre Manager. Base salary £26,500, plus up to 10% site bonus; training and promotion opportunities are built into the plan.

Qualifications

• Client-first and proactive; anticipate needs and exceed expectations.
• Warm, friendly communicator.
• Well organized; manage daily tasks reliably.
• Creative and resourceful; contribute ideas for events.
• Standards-proud; keep the centre immaculate and on-brand.
• Positive attitude; responsive and attentive.
• Problem solving; thoughtful from client perspective.
• Above and Beyond; own responsibilities and take initiative.

Responsibilities

• Be the face of the building and greet clients and guests.
• Know your clients and building as the local expert.
• Keep standards immaculate with daily walkrounds.
• Set up offices, IT and access for first-day readiness.
• Host client events to foster community.
• Learn admin and back-office tasks—billing, reporting, facilities.
• Shadow all building operations to prepare for advancement.
• Anticipate needs and fix issues before asked.

Skills

Client-first

Warm communicator

Well organized

Creative thinker

Standards-driven

Positive attitude

Problem solving

Ownership mindset

Job description

Blue Gem, part of One Avenue Group, is seeking a Client Experience Assistant to be the first face clients see at our flagship Central London centre. You'll deliver a warm welcome, know the building and its occupants, and help ensure every space feels looked after.

This role provides a clear four-stage career roadmap over two years, with progression toward Assistant Centre Manager. Base salary £26,500, plus up to 10% site bonus; training and promotion opportunities are built into the plan.