Client Experience & Scheduling Leader

Amtivo Group; Kings Hill; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Discretionary Bonus scheme (eligible)

Auto enrolment pension 5% employee / 3

Laptop and Equipment

Group Insurance Policy

25 Days Annual Leave + Bank Holidays

Refer a friend Scheme

Job summary

Amtivo Group is seeking a Client Onboarding & Scheduling Manager to lead the critical onboarding and scheduling functions for clients undergoing ISO certification journeys. You will oversee the end-to-end onboarding, coordinate with multiple teams, and ensure timely scheduling and clear client communication throughout Stage 1 and Stage 2 audits, progressing to initial certification.

You will manage a fast-paced, high-volume workflow, drive improvements in scheduling efficiency and act as the

Qualifications

• Experience in account management, customer success, client services, scheduling or another client-facing operational role.
• Proven experience managing complex scheduling or resource planning.
• Experience leading, coaching and developing a team.
• Strong customer service and complaint resolution experience.
• Excellent organisational and project management skills.

Responsibilities

• Own the end-to-end onboarding and scheduling for clients across the certification journey.
• Coordinate with sales, audit delivery, scheme managers and compliance teams to ensure smooth handover.
• Manage the day-to-day client onboarding, certification progression and documentation controls.
• Lead scheduling across the certification lifecycle, ensuring audits are planned and delivered on time.
• Maintain relationships with clients, firewall issues and escalate where necessary.
• Line manage and develop direct reports to meet service levels and performance standards.

Skills

Client relationships

Operational leadership

Scheduling

Team management

Tools

HubSpot CRM

Job description

Amtivo Group is seeking a Client Onboarding & Scheduling Manager to lead the critical onboarding and scheduling functions for clients undergoing ISO certification journeys. You will oversee the end-to-end onboarding, coordinate with multiple teams, and ensure timely scheduling and clear client communication throughout Stage 1 and Stage 2 audits, progressing to initial certification.

You will manage a fast-paced, high-volume workflow, drive improvements in scheduling efficiency and act as the