Client Experience Manager | Luxury Care Provider

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury care provider in London is seeking a Client Experience Manager to oversee referrals and grow their business. This full-time permanent position requires a proactive individual experienced in the luxury care sector, with responsibilities including strategic sales development and relationship management. The successful candidate will excel in building connections with potential residents and healthcare professionals, ensuring exceptional service delivery and data integrity.

Qualifications

• Experience in the luxury care sector and understanding high net worth individuals.
• Demonstrates a history of successful sales experiences.
• Ability to prioritise tasks effectively.

Responsibilities

• Develop and implement sales strategies to meet revenue targets.
• Foster community relationships to generate leads.
• Conduct personalised tours and follow-ups.

Skills

Sales Experience

Relationship Building

Organisational Skills

Proactiveness

Job description

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Client Experience Manager | Luxury Care Provider, london

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Client:

Compass Corporate Services

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Client Experience Manager | Luxury Care Provider

London

Full time Permanent

Do you have vast experience working within the luxury care sector?

Compass Corporate Services are currently working in partnership with a reputable luxury care provider with homes in Central London and exciting plans to expand their portfolio in the near future. The business provide exceptional personalised care services in beautifully designed environments to individuals across the area.

They are currently seeking a Client Experience Manager to join their team who will oversee the full referral and enquiry process, whilst consistently encouraging external business development to ensure a healthy pipeline of future residents.

Responsibilities:

• Work closely with the sales team to develop and implement effective sales strategies to meet and exceed revenue target
• Generate referrals and recommendations through external business development with a focus on Healthcare Professionals
• Foster community relationships to grow and protect local reputation and generate leads
• Plan and execute B2B and B2C events and promotional activities to showcase the exceptional amenities and services offered by our care homes
• Build and maintain a strong pipeline of potential residents and families
• Conduct personalised tours, presentations, and follow-ups to convert leads into residents
• Cultivate strong relationships with potential and existing residents, their families, and referral sources
• Deliver 100% data integrity on the CRM system by the end of each working day
• Conduct market research to identify opportunities, analyse competitor offerings, and stay informed about industry trends
• Collaborate with internal teams to ensure a whole home approach to sales and a smooth onboarding process for new residents
• Prepare regular sales reports, analyse key performance indicators, and provide insights to the leadership team
• Utilise data-driven approaches to continuously improve sales and marketing strategies
• Represent the care home at relevant industry events and functions

Requirements:

• Experience working with the luxury care sector with a strong understanding of the high net worth individuals residing in the homes
• An organised, proactive, a self-starter, comfortable with technology with a strong ability to prioritise.
• You will be able to demonstrate a solid history of successful sales experience within the luxyry care sector
• Enjoy building and nurturing relationships proactively.

If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to [emailprotected]

Recommendations:

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.