Hospitality & Client Experience Lead

Thom Sweeney; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Thom Sweeney recherche un leader en hospitalité et expérience client pour son townhouse à Londres. Ce rôle implique d'offrir un accueil chaleureux, de maintenir une expérience client exceptionnelle, et de collaborer avec les équipes de vente et de tailleurs. Une expérience dans la vente de luxe ou l'hospitalité est souhaitée pour rejoindre une marque prestigieuse.

Benefits

Un rôle clé dans un environnement prestigieux

Opportunité de faire partie d'une marque de luxe respectée

Qualifications

• Expérience préalable en hôtellerie, vente de luxe ou clubs privés souhaitée.
• Présentatio personnelle impeccable.
• Aptitude à servir des boissons, y compris alcoolisées.

Responsibilities

• Accueillir les clients et invités de manière professionnelle.
• Préparer et servir des boissons au bar.
• Maintenir les standards de propreté dans les zones d'accueil.
• Gérer les niveaux de stock et passer des commandes si nécessaire.

Skills

Accueil chaleureux

Compétences en communication

Attention aux détails

Discrétion

Service à la clientèle

Proactivité

Job description

Job Title: Hospitality & Client Experience Lead

Location: Thom Sweeney Townhouse, London

Job Type: Full-Time (5 days per week including Saturdays)

About Thom Sweeney:

Thom Sweeney is a modern British luxury tailoring house with a commitment to excellence, craftsmanship, and personalised service. Our London Townhouse provides a unique retail and bespoke experience in a refined and welcoming environment.

Role Overview:

We are seeking a warm, polished, and highly organised individual to lead our in-store hospitality at the Thom Sweeney Townhouse. This role is central to the client experience, ensuring every visitor is welcomed with exceptional service and a sense of comfort and sophistication.

Key Responsibilities:

• Greet clients and guests, offering a warm and professional welcome
• Prepare and serve tea, coffee, and a selection of drinks from our in-store bar
• Curate a luxury hospitality experience aligned with the Thom Sweeney brand
• Maintain high standards of cleanliness and presentation in all client-facing areas
• Manage and replenish hospitality and bar stock levels, placing orders as needed
• Coordinate with the retail and tailoring teams to ensure seamless service during appointments
• Work 5 days per week, including Saturdays, with some flexibility required around events

Candidate Profile:

• Prior experience in hospitality, luxury retail, or private member clubs preferred
• Impeccable personal presentation and communication skills
• Confident, discreet, and customer-focused
• Comfortable preparing and serving beverages including alcoholic drinks
• Organised and proactive with excellent attention to detail
• A team player who understands the importance of discretion and client confidentiality

What We Offer:

• A key role in a prestigious and stylish environment
• Opportunity to be part of a respected luxury brand