Client Experience Host (12593)

Mappin & Webb.; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Client Experience Host to enhance customer interactions in luxury retail. This role focuses on building lasting relationships with clients, ensuring their experience is memorable and tailored to their needs. You will leverage your exceptional communication skills to engage clients and work collaboratively in a high-performing team. With a commitment to excellence and a rich history in luxury goods, this opportunity offers a dynamic environment where your contributions will be valued and recognized.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance Programme

Virtual GP service

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Qualifications

• Exceptional communication and interpersonal skills are essential.
• Experience in hospitality or luxury retail is preferred.

Responsibilities

• Engage with clients to create a luxury experience.
• Liaise with clients on the shop floor and handle administrative tasks.

Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Customer Experience Understanding

Teamwork

Job description

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Job Description

Do you see yourself growing and developing your career in luxury retail?

Can you build close relationships with clients that last beyond a single sale?

Are you good at finding solutions that meet the specific needs of clients?

Can you see yourself representing our brand with confidence and knowledge?

As a Client Experience Host, you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our showroom, creating a personal and luxury experience that exceeds expectations.

You will be involved in various tasks, including spending time on the shop floor liaising with clients and carrying out administrative duties in the back office.

About You

• Exceptional communication and interpersonal skills.
• Experience within hospitality or luxury retail.
• Ability to build rapport and long-lasting relationships with clients.
• A strong understanding of what constitutes an exceptional customer experience.
• Experience working within a high-performing team.
• Excellent organisational skills.

About Us

Mappin & Webb has been a cornerstone of English high society for over 240 years, renowned for craftsmanship in silverware and fine jewellery. It has held a Royal Warrant since 1897 and has a storied history including Crown Jeweller appointments.

The company produces fine jewellery, watches, silverware, glassware, and bespoke accessories. It is part of the Watches of Switzerland Group, a FTSE-250 company with a significant presence in the UK, US, and Europe, including over 190 showrooms and several e-commerce platforms.

Our success is built on strong partnerships with luxury brands, impactful marketing, and a highly trained, inclusive team dedicated to delivering exceptional client experiences.

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• Virtual GP service
• Share Save Scheme
• Birthday Off
• Wellbeing Tools
• Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to an inclusive environment. Applications are reviewed anonymously, focusing on your qualifications, skills, and experience.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Design, Art/Creative, and IT
• Industries: Retail, Luxury Goods, Jewelry