Client Experience Host

The Watches of Switzerland Group; Stratford-upon-Avon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Enjoy your Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

The Watches of Switzerland Group is seeking Hosts to welcome customers and provide a friendly first impression in-store during the busy Christmas period. You will greet customers, assist with appointments, wrap and box purchases, and support the Sales Team to ensure smooth transactions and a tidy, inviting shopping environment.

Ideally you enjoy interacting with people, can manage waiting times, and assist with click-and-collect orders while maintaining high standards of customer service and

Qualifications

• Customer-facing experience is preferred.
• Positive and friendly demeanor when interacting with customers.
• Ability to offer refreshments and assist customers in-store.
• Ability to identify customer needs and manage potential waiting times.
• Assist with click-and-collect orders and sales流程 support.
• Maintain high in-store standards and cleanliness.

Responsibilities

• Meeting and greeting customers in a positive and friendly way.
• Making customers feel welcome on entering and browsing the store.
• Offering and serving refreshments.
• Establishing customer needs and managing any potential waiting times.
• Assisting or completing the process of customer collection orders (click and collect purchases).
• Assisting in the maintaining of excellent in-store standards.

Skills

Customer greeting

Friendly demeanor

People skills

Attention to detail

Waiting-time management

Store presentation

Job description

Job Description

Do you have previous customer facing experience in either hospitality, promotions, retail, or catering?

Are you a naturally enthusiastic and positive person with great people skills?

Are you comfortable operating in a busy and fast-paced customer-facing environment?

Do you have a keen eye for detail?

Christmas is a very busy time in the retail world. Whilst our watch and jewellery specialists are busy sharing their knowledge and expertise, we are looking for Hosts to provide a friendly and welcoming first impression to customers as they enter the store. Whether it's meeting and greeting customers, booking of appointments, wrapping, and boxing purchases or assisting with customer collections you will be providing assistance to the in-store Sales Team as and when required and ensure that the store is orderly and clean during this peak trading period.

About You

• Meeting and greeting customers in a positive and friendly way
• Making customers feel welcome on entering and browsing the store
• Offering and serving refreshments
• Establishing customer needs and managing any potential waiting times
• Assisting the Sales Team in order to streamline the sales processes – for example, wrapping or boxing purchases or processing the sale
• Assisting or completing the process of customer collection orders (click and collect purchases)
• Assisting in the maintaining of excellent in-store standards

About us

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.