Client Experience Host

Watches of Switzerland; Leeds; On-site; GBP 12,000 - 21,000; Full time

Job summary

Watches of Switzerland is seeking Hosts to provide a welcoming first impression in-store during peak trading periods. You will meet and greet customers, assist with wrapping/boxing purchases, support click-and-collect orders, and help maintain clean, orderly stores as part of the Sales Team during busy times.

The role focuses on delivering an outstanding customer experience in a fast-paced luxury retail environment across our Leeds stores, with opportunities to assist in various customer service

Qualifications

• Meeting and greeting customers in a positive and friendly way
• Making customers feel welcome on entering and browsing the store
• Offering and serving refreshments
• Establishing customer needs and managing any potential waiting times
• Assisting the Sales Team to streamline sales processes (wrapping/boxing/processing sales)
• Assisting with click-and-collect customer orders
• Maintaining excellent in-store standards

Responsibilities

• Meeting and greeting customers in a positive and friendly way
• Making customers feel welcome on entering and browsing the store
• Offering and serving refreshments
• Establishing customer needs and managing any potential waiting times
• Assisting the Sales Team to streamline sales processes (wrapping/boxing/processing sales)
• Assisting with click-and-collect customer orders
• Maintaining excellent in-store standards

Skills

Customer service

Hospitality experience

Retail experience

Promotions/Catering exposure

Job description

Christmas is a very busy time in the retail world. Whilst our watch and jewellery specialists are busy sharing their knowledge and expertise, we are looking for Hosts to provide a friendly and welcoming first impression to customers as they enter the store. Whether it's meeting and greeting customers, booking of appointments, wrapping, and boxing purchases or assisting with customer collections you will be providing assistance to the in-store Sales Team as and when required and ensure that the store is orderly and clean during this peak trading period. About You

• Meeting and greeting customers in a positive and friendly way
• Making customers feel welcome on entering and browsing the store
• Offering and serving refreshments
• Establishing customer needs and managing any potential waiting times
• Assisting the Sales Team in order to streamline the sales processes - for example, wrapping or boxing purchases or processing the sale
• Assisting or completing the process of customer collection orders (click and collect purchases)
• Assisting in the maintaining of excellent in-store standards

Do you have previous customer facing experience in either hospitality, promotions, retail, or catering?

Are you a naturally enthusiastic and positive person with great people skills? Are you comfortable operating in a busy and fast-paced customer-facing environment? Do you have a keen eye for detail?

Did you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites! Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.