Client Experience Coordinator / Chiropractic Assistant

Life Balance Chiropractic; Poole; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

Discretionary performance-relatedBon­u

Paid birthday off

Life insurance

Fully supplemented chiropractic care

Team events

Job summary

Life Balance Chiropractic in Poole, Dorset is hiring a Client Experience Coordinator / Chiropractic Assistant. This full-time, permanent role (35 hours/week) supports clients from first contact through their journey, ensuring a warm, organized and proactive approach.

Starting pay ranges £24,479–£25,443.60 per year, with discretionary bonuses and pay progression opportunities. Shift mix includes AM/PM slots and team training.

Qualifications

• Warmth, energy and care in client interactions.
• Ability to respond to enquiries quickly and follow up.
• Strong telephone communication and relationship-building skills.

Responsibilities

• Create exceptional client experience at every touchpoint.
• Respond to and follow up with enquiries quickly.
• Book appointments and anticipate clients' needs, following through on details.

Skills

Communication

Customer service

Telephone skills

Teamwork

Attention to detail

Organization

Job description

A Typical Core Pattern Includes

Love people, thrive in a busy environment and notice the details others miss? Are you the kind of person who remembers someone's name, follows through on what you promise and takes genuine pride in making people feel cared for? Do you want meaningful work where you can make a visible difference, alongside a team that will support you, challenge you and help you keep growing? At Life Balance Chiropractic, client experience isn't an add-on to the care we provide; it's an essential part of it. That makes this one of the most important roles in our clinic. We're looking for a warm, organised, proactive and coachable Client Experience Coordinator / Chiropractic Assistant to join our growing team in Poole. You'll help create the kind of experience where clients feel known, heard, cared for and genuinely delighted. From their first conversation with us through every stage of their journey. You don't need previous chiropractic experience. We can teach you our systems, processes and approach. What's much harder to teach is character, care, energy, ownership, attention to detail and the desire to keep getting better. If you love people, take pride in doing things properly and want to be part of a high-performing team with a meaningful mission, we'd love to hear from you.

The Role at a Glance

Location: Life Balance Chiropractic, Poole, Dorset

Employment: Full-Time, Permanent - 35 hours per week

Starting Pay: £24,479 - 25,443.60 per annum

Additional Pay: Discretionary performance-related bonuses and opportunities for pay progression

This role requires a mixture of AM or PM shifts, alongside team training.

A Typical Core Pattern Includes

Wednesday: 10:00am–12:00pm — Team Training

Thursday: 7:30am–12:20pm and 1:40pm–7:45pm

Friday: 7:30am–12:20pm and 1:40pm–7:45pm

Saturday: 7:30am–1:15pm

Flexibility to support and cover teammates during holidays, sickness and other absences is an important part of being on our team. Where possible, rotas are issued at least three months in advance, giving you greater certainty and the ability to plan ahead.

This Is More Than a Reception Role

You often are the first person someone speaks to when they are looking for help and a familiar, trusted face they rely on throughout their journey with us. Your role is to create an exceptional client experience at every touchpoint. You'll respond to and follow up with enquiries quickly, build genuine relationships, book appointments, anticipate needs, follow through on the little things and solve problems before they become frustrations. You'll help clients feel known, heard, cared for and genuinely delighted, creating the kind of experience that builds advocacy for the brand through trust, loyalty, reviews and referrals. This takes warmth, empathy and compassion, as well as confident telephone communication as a trust advisor, organisation, attention to detail and exceptional follow-through. If you love people, notice the little things and take pride in creating experiences people remember, you'll feel at home here.

Why Join Life Balance Chiropractic?

We want this to be a place where great people can do meaningful work, become better at what they do and be proud of the team around them. You'll receive structured training, regular coaching and feedback, while being trusted with real responsibility and ownership.

You'll Also Benefit From

• Meaningful work - help people in your community get back to doing more of what they love.
• Training and development - build skills in communication, client experience, telephone conversion, systems and healthcare.
• A team that cares and performs - work alongside people who support one another while holding high standards and are able to challenge directly.
• Fully supplemented chiropractic care.
• 3x salary life insurance.
• Paid birthday off.
• Team events and socials.
• Career development opportunities as Life Balance grows.
• Discretionary Performance-related bonuses and opportunities for pay progression.

We're not building a team simply to maintain what already exists. We're building one that can grow with us.

Why We Exist

At Life Balance Chiropractic, we believe life is meant to be lived fully, with the freedom to move, feel, connect and do more of what you love. We exist to enrich human connection, restore clarity and confidence, and bring more possibility and joy into people's lives. Our mission is to accelerate the end of unnecessary human suffering, restore balance and reignite the human spirit - helping sick people get well and well people stay well. We believe that: When the body works better, life gets easier. Our vision is to build the UK's most client-centric chiropractic lifestyle brand, setting a new standard for care, client experience, and results, before expanding Life Balance Chiropractic into major cities across the UK and beyond. A future where more people can get back to and keep doing the things they love.

How We Do It

We deliver corrective, nervous-system-focused chiropractic care with compassion, connection and an exceptional client experience. We care deeply about our clients, our team and the standard of our work. And we never stop looking for ways to improve.

The Kind of Team You'll Join

Our values aren't words on a wall. They influence who we hire, how we behave, the culture and what we expect from one another.

WE CARE

Honesty We do what we say, own what we do and close the loop. Our words, actions and commitments line up.

Humility We stay coachable, care personally and challenge directly. We tell hard truths kindly, receive feedback openly and use self‑awareness, courage and humility to help ourselves and others grow. Nothing great is built without honest feedback.

WE CONNECT

Vulnerability We have the courage to show up honestly, ask for help early, have real conversations and turn mistakes into lessons.

Teamwork We put the team above ego, come prepared and step up when others need us. We aim to be at our best when our best is needed.

WE CREATE

Fun We notice the good, celebrate wins, bring warmth and humour and create joy in everyday moments.

Courage We speak up early