Client Experience Coordinator

Paul Gough Media; Hartlepool; On-site; GBP 23,000 - 26,000; Full time

Job summary

An innovative marketing and education company is seeking a Client Experience Coordinator to enhance client engagement and operational efficiency. This role is perfect for someone who excels in a dynamic, client-focused environment and is passionate about delivering exceptional service. You will manage logistics, support onboarding, and ensure smooth communication across teams. With opportunities for professional development and a collaborative atmosphere, you will play a key role in helping healthcare entrepreneurs thrive. Join a supportive team in Hartlepool and make a meaningful impact on clinic owners' success.

Benefits

Career progression opportunities

Professional development

Supportive team environment

Flexible working hours

Qualifications

• 3-5 years in administration or client-facing support preferred.
• Experience in fast-paced environments with excellent follow-through.

Responsibilities

• Support onboarding of new clients and manage communications.
• Organize and dispatch welcome boxes and maintain databases.
• Support UK-based events and collaborate across teams.

Skills

Client Engagement

Project Management

Communication Skills

Problem Solving

Organizational Skills

Tech Fluency

Tools

Google Workspace

Zoom

CRMs (Keap/GoHighLevel)

Monday.com

Asana

Job description

Who Are We?

Paul Gough Media is a fast-growing international marketing and education company that helps private physiotherapy clinic owners grow profitable, time-efficient businesses. Led by Paul Gough—a best-selling author, clinic owner, and business mentor—we support healthcare entrepreneurs through high-level coaching, automation tools, marketing services, and recruitment support.

With offices in Hartlepool (UK) and Celebration, Florida (USA), our team supports clients around the globe, delivering transformational results through our signature programs: Business Mastermind and PhysioFunnels. We’re structured, fast-moving, and committed to delivering world-class client experiences.

We are seeking a Client Experience Coordinator to support program members, manage logistics, and ensure high-level service delivery across the Business Mastermind and PhysioFunnels platforms.

This role is ideal for someone who thrives in a client-facing, operations-focused environment and takes pride in keeping people, projects, and systems organized. You’ll work closely with teams in both our UK and US offices to deliver an exceptional experience to clinic owners, while helping our internal coaching, sales, and operations teams stay on track.

What You’ll Do

Client Engagement & Program Coordination

• Support the onboarding of new clients with care and precision

• Manage communications with existing members, ensuring timely responses and clear next steps

• Oversee scheduling and calendar coordination for coaching calls and live sessions

• Track member activity, participation, and deliverables using project tools and CRMs

Fulfillment & Admin Support

• Organize and dispatch welcome boxes and fulfillment packages

• Maintain databases, spreadsheets, and internal records for active clients

• Assist with audits of client subscriptions and usage reports across our programs

Operational Support

• Support UK-based events and training sessions, including logistics, prep, and follow-up

• Collaborate across teams to gather feedback, identify risks, and implement solutions

• Help streamline backend systems to improve client outcomes and team efficiency

Key Results for Success

• 100% of client emails responded to within 24–48 business hours

• Accurate calendar coordination and reminders for client calls and team coaching sessions

• Weekly/monthly audits of member activity and subscriptions completed

• Proactive reporting of risks, issues, and suggested improvements

• Strong client retention and satisfaction across programs

• All assigned logistics and communications executed on schedule

What We’re Looking For

• Experience: 3–5 years in administration, operations, or client-facing support—ideally in fast-paced, high-responsibility environments that demand excellent follow-through

• Communication: Clear, confident communicator—both written and verbal—with a professional tone when liaising with clients, vendors, and internal teams

• Organisation: Skilled at managing multiple timelines, details, and projects without letting things fall through the cracks

• Proactivity: You solve problems before they escalate and take initiative when things need to move forward

• Tech Fluency: Confident using Google Workspace, Zoom, CRMs (Keap/GoHighLevel), and project tools like Monday.com or Asana

• Event Experience: Experience supporting internal or client-facing events, whether virtually or in person, is a strong bonus

Why Join Us?

• Work from our Hartlepool office as part of a supportive, high-performance team

• Collaborate with our US-based team and contribute to global program delivery

• Access career progression, professional development, and skill-building opportunities

• Make a tangible impact by helping clinic owners transform their businesses

• Enjoy a fast-paced environment with structured systems, growth-focused leadership, and meaningful work
  Location: Hartlepool, UK
  In Office: Full-time, 10:30-18:30, Monday-Friday
  Compensation: £23,000-£26,000