Client Experience and Sales Specialist

Therapieclinic; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Thérapie Clinic is seeking a Client Experience and Sales Specialist for their Cabot Place Clinic in London. This role focuses on enhancing client satisfaction and driving revenue growth through exceptional service and effective management. Join a dynamic team committed to providing the best client journey and enjoy numerous perks including uncapped earnings and career development opportunities.

Benefits

Uncapped Earnings

Free Laser Hair Removal

Generous Discounts on Treatments

Career Development

Paid Training

Extra Day Off on Landmark Birthdays

Employee Assistance Scheme

Qualifications

• Proven experience in client experience management or customer service.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up.
• Maximise clinic efficiency through smart diary and booking management.
• Drive and convert consultations with strong upselling and cross-selling.

Skills

Communication

Interpersonal Skills

Analytical Skills

Problem Solving

Time Management

Education

Qualified Beauty Therapist

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City. We are delighted to be hiring for a Client Experience and Sales Specialist in our Cabot Place Clinic. In this exciting new role, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals, and sales performance.

We want people to ‘Do their best work at Thérapie’ and as part of the Clinic Team, you will be integral to creating that environment and culture.

Key Responsibilities

1. Client Satisfaction
   • Deliver outstanding client service from first contact to follow-up
   • Proactively manage online reviews and resolve complaints efficiently
2. Revenue Growth
   • Maximise clinic efficiency through smart diary and booking management
   • Manage stock accurately, including AWI deductions
   • Drive and convert consultations with strong upselling and cross-selling
   • Meet KPIs for consultation success, walk-in conversions, and average spend
   • Ensure a seamless check-in/out journey for every client
3. AWI Performance & Growth
   • Promote skin consultations and identify upsell opportunities via forms
   • Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

• Qualified Beauty Therapist
• Proven experience in client experience management, customer service, or a similar role
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to manage multiple tasks and priorities in a fast-paced environment

Perks & Benefits

• Uncapped Earnings: With our uncapped commission structure, the sky's the limit!
• Treat Yourself: Enjoy free laser hair removal, Free EmSella, and generous discounts on our skin, AWI, and body treatments.
• Share the Love: Spouse and family discounts to spread the joy of Thérapie.
• Sisterly Love: 10% off Thérapie Fertility & Optilase treatments after 2 years of service.
• Career Development: Embark on career progression and management training, with opportunities to promote from within.
• Knowledge Oasis: Full week of paid training in our academy.
• Special Leave: Extra day off on landmark birthdays; additional annual leave after 2 years.
• Support Services: Access to confidential Employee Assistance Scheme.

Application Process

1. Explore Opportunities: Find the role that excites you.
2. Submit Your Application: Upload your CV.
3. Application Review: Our Talent Acquisition Partners will review your application.
4. Initial Contact: Shortlisted candidates will be contacted for an interview.
5. Interview Stage: Complete the interview process.
6. Offer & Onboarding: Receive your offer and onboarding details.
7. Begin Your Journey: Attend training and start your career with us.