Client Experience Administrator

Tirebuck Recruitment; Metropolitan Borough of Solihull; On-site; GBP 31,000; Full time

Job summary

A leading recruitment agency is seeking a Client Experience Administrator to manage the client journey and ensure exceptional service. Ideal for someone with a background in hospitality or high-end customer service, this role offers competitive compensation and requires strong organisational and communication skills. Join a dynamic team in maintaining luxury standards across client interactions.

Benefits

26 days annual leave

Pension

Uniform provided

Parking

Qualifications

• High levels of enthusiasm, drive, and commitment, with the confidence to achieve goals independently.
• Solid experience in Administration.
• Ability to quickly develop product knowledge and maintain accuracy.

Responsibilities

• Ensure smooth, efficient administration while collaborating with the team.
• Handle all client enquiries and manage shared inboxes with accuracy.
• Guide clients through their entire journey, ensuring high service standards.

Skills

Proven background in hospitality or client-facing roles

Exceptional written and verbal communication skills

Excellent organisational and planning abilities

Strong numeracy skills with advanced proficiency in Microsoft Office applications

Job description

Job Title: Client Experience Administrator

Contract: Permanent

Hours: Working hours alternate weekly: one week Monday to Friday, 8:00am to 5:00pm; the following week Tuesday to Saturday, 8:00am to 5:00pm.

Salary: £30,279 per annum

Benefits: 26 days annual leave, plus bank holidays, parking, pension, uniform provided

We are working exclusively with our client to recruit for an exceptional opportunity! We are looking for a Client Experience Administrator to join a leading global organisation renowned for delivering exceptional client experiences. This role is ideal for someone with a background in hospitality or high-end customer service, who thrives in a fast-paced environment and takes pride in precision and professionalism. You will play a pivotal role in managing the client journey from initial enquiry to post-visit follow-up, ensuring every interaction reflects luxury standards. With responsibilities spanning bookings, diary management, and VIP client hosting, this position requires outstanding organisational skills, excellent communication, and the ability to deliver seamless service in a dynamic, high-profile setting.

Duties include:

• Ensure smooth, efficient administration while working collaboratively with the wider team to deliver exceptional client experiences.
• Handle all client enquiries and manage shared inboxes with accuracy and efficiency.
• Guide clients through their entire journey, ensuring every touchpoint meets high standards.
• Manage booking enquiries, process payments, and conduct pre-attendance calls to confirm details.
• Maintain accuracy across booking systems and diaries, including amendments and cancellations.
• Respond promptly and professionally to emails, calls, and voicemails in line with service expectations.
• Provide a warm, professional welcome to all visitors, verifying documentation and offering hospitality.
• Maintain the presentation of client-facing areas to reflect premium standards.
• Provide hospitality and refreshments, while ensuring all client areas are kept clean and presentable including general housekeeping duties.
• Arrange catering for bookings and ensure all details are confirmed.

Skills and experience required:

• Proven background in hospitality or client-facing roles.
• High levels of enthusiasm, drive, and commitment, with the confidence to achieve goals independently.
• Exceptional written and verbal communication skills.
• Excellent organisational and planning abilities.
• Solid experience in Administration.
• Ability to quickly develop product knowledge and maintain accuracy.
• Strong numeracy skills with advanced proficiency in Microsoft Office applications, including Excel

Must be 18 years & over, hold a full driving license and have done so for the last twelve months, have not been convicted of any offence involving dangerous driving, know of no circumstances which would disqualify one from driving, nor suffering from any physical and, or, mental condition which would restrict or impair one's alertness or driving ability.

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.

Apply for: Client Experience Administrator