Client Executive

Merkle Italia; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working arrangements

Competitive salary

Tailored benefits package

Job summary

Carat, part of Dentsu, London, is seeking a Client Executive to support the delivery of integrated media activity across a portfolio of clients and markets. Working with the Client Manager and teams, you will coordinate campaign planning, activation, reporting and client communications across multiple markets.

This is a permanent, hybrid role based in London with a flexible working approach. The successful candidate will build broad media, commercial and client leadership experience in a

Qualifications

• Experience in media, advertising, or client services environments.
• Understanding of media planning and campaign management principles.
• Experience managing multiple projects, priorities and deadlines in fast-paced environments.
• Strong organisational skills and attention to detail.

Responsibilities

• Supports the Client Manager and wider team with day-to-day client liaison and administration.
• Connects regularly with clients to support delivery of campaigns and service excellence.
• Leads weekly client status meetings.
• Leads weekly internal status meetings.
• Arranges Quarterly Business Reviews (QBRs) and other client meetings as required.
• Coordinates half-yearly client evaluation surveys.
• Collaborates with colleagues and local markets to meet client service needs.
• Ensures monthly media plan deliveries are completed accurately and on time.

Skills

Media planning

Campaign management

Client servicing

Project coordination

Organisational skills

Stakeholder management

Data reporting

Written communication

Verbal communication

Tools

PowerPoint

Excel

Job description

About the Team

Carat is Dentsu's global media network, built on the belief that media can drive meaningful growth for brands, businesses and society. We bring together audience understanding, strategic communications planning, data-driven insight and innovative media solutions to help clients succeed in an increasingly connected world.

The Role

The Client Executive plays a key role in supporting the delivery of integrated media activity across a portfolio of clients and markets. Working closely with the Client Manager, wider client team and specialist capabilities, you will help coordinate campaign planning, activation, reporting and client communications across multiple markets. This role provides an excellent opportunity to develop broad media, commercial and client leadership experience within a collaborative, fast-paced and internationally focused environment.

Responsibilities

• Supports the Client Manager and wider team with day-to-day client liaison and administration.
• Connects regularly with clients to support the delivery of communications, campaigns and service excellence.
• Leads weekly client status meetings.
• Leads weekly internal status meetings.
• Arranges Quarterly Business Reviews (QBRs) and other client meetings as required.
• Coordinates half-yearly client evaluation surveys.
• Works collaboratively with colleagues and local markets across dentsu to meet client service needs.
• Coordinates activity to ensure projects and plans deliver against objectives and within agreed timelines and budgets.
• Understands and works with local markets to ensure monthly media plan deliveries are completed accurately and on time.
• Arranges and coordinates monthly network calls, including agenda development and follow-up actions.
• Monitors sales and campaign performance data to measure plan effectiveness and flags issues where appropriate.

Experience

• Experience within a media, marketing, advertising, communications or client services environment, gained through agency, client-side, account management or project coordination roles.
• Understanding of media planning, campaign management and client servicing principles.
• Experience managing multiple projects, priorities and deadlines in a fast-paced environment.
• Strong organisational skills with excellent attention to detail and accuracy.
• Experience building effective working relationships with internal stakeholders, clients or external partners.
• Confidence working with data, reporting and campaign performance metrics.
• Strong written, verbal and presentation skills.
• A proactive and solutions-focused approach, with a willingness to learn and develop within a client-facing role.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

What we offer

This is a permanent role. The team is based in our London office but operates under flexible working arrangements. As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities. We are a Disability Confident scheme user. If you consider yourself to have a disability and meet the essential criteria for the role, you will be guaranteed an interview. We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic. Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work. We recognise the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at [e-mail], quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

Location & Contract

#LI-Hybrid Location: London Brand: Global Carat Time Type: Full time Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work