Client Engagement & Transition Manager

LexisNexis Risk Solutions; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Cirium seeks a customer-centric specialist to guide clients through migrations and service changes, delivering rapid value while collaborating with Product, Technology and Sales teams to shape scalable processes. You will contribute to an emerging capability that uses AI and automation to enhance outcomes and time-to-value.

You'll partner with cross-functional teams, manage stakeholders, and drive continuous improvement across onboarding and transitions, ensuring top-tier customer experience and

Qualifications

• Experience in guiding customers through complex transitions and migrations.
• Ability to build scalable processes and drive continuous improvement.
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Support customers through key transition moments, including migrations, fulfilment and service change.
• Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
• Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and leverage AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

Skills

Customer success

Programme management

Cross-functional collaboration

Stakeholder management

AI/automation literacy

Job description

Are you passionate about guiding customers through complex transitions and helping them realize value quickly through exceptional migration experiences? Do you enjoy collaborating across teams, improving processes, and exploring how AI, automation, and emerging technologies can enhance customer outcomes and operational excellence?

About our Business At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at https://www.cirium.com/

About our Team This is a brand new team and therefore an exciting opportunity for someone who enjoys working directly with customers whilst helping build a new capability from the ground up.

About the Role

In this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value.

Responsibilities

• Support customers through key transition moments, including migrations, fulfilment and service change.
• Own and coordinate customer migrations ensuring customers realise value quickly and with minimal disruption.
• Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes.
• Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
• Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.

What We're Looking For

Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.

Requirements

• Experience managing customer onboarding, implementations, migrations or complex customer projects.
• Experience working with cross-functional teams to deliver customer outcomes.
• Strong stakeholder management and communication skills.
• Ability to build trust and credibility with both customers and senior internal stakeholders.
• Experience improving operational processes and driving continuous improvement.
• Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
• Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
• Experience building or improving scalable operating models.

Risk benefit statement Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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