Client Engagement Manager

CPS Group (UK) Limited; Swansea; On-site; GBP 38,000 - 52,000; Full time

Job summary

CPS Group (UK) Limited is recruiting a Client Engagement Manager in Swansea to build strong stakeholder relationships and support delivery of programmes, projects and events. You will act as a primary contact for diverse stakeholders, ensuring expectations are managed and progress is clear from planning through to completion.

The role blends relationship management with hands-on project coordination across multiple programmes.

Qualifications

• Experience managing relationships with clients and stakeholders.
• Proven ability to coordinate multiple projects to completion.
• Strong written and verbal communication.
• Excellent organisational skills and attention to detail.
• Proactive, solution-focused approach.

Responsibilities

• Build and maintain strong relationships with clients, partners and internal stakeholders, acting as a key point of contact throughout project delivery.
• Coordinate projects and programmes throughout the full delivery lifecycle, from initial kick-off through to completion.
• Developing, maintaining and proactively managing project and programme plans.
• Managing multiple projects, activities and priorities within a fast-moving environment.
• Coordinating resources, schedules, communications, documentation and project deliverables.
• Monitoring progress against agreed KPIs, deadlines and project objectives, keeping stakeholders informed of progress.
• Identifying and tracking risks, issues and dependencies, ensuring appropriate actions are taken.
• Producing regular project updates, dashboards and reports for stakeholders.
• Monitoring programme expenditure and supporting financial tracking.
• Supporting programme evaluation, including analysing impact, outcomes, statistics and lessons learned.
• Helping scope and develop new programmes and opportunities in collaboration with clients and internal teams.
• Working closely with external partners, clients, contractors and internal teams to ensure projects run smoothly.
• Identifying opportunities to strengthen stakeholder engagement, improve processes and enhance project delivery.

Skills

Stakeholder management

Project coordination

Client communication

Relationship building

Attention to detail

Tools

MS Office

MS Project

Job description

CPS Group are working with a well‑established and growing organisation looking to appoint aClient Engagement Manager to build strong stakeholder relationships and support the successful delivery of a range of programmes, projects and events.

This is a varied role suited to someone with strong stakeholder management and project coordination experience, who is confident engaging with clients, building relationships and keeping multiple projects on track. You'll act as a key point of contact for a range of stakeholders, ensuring expectations are managed, communication is clear and projects progress effectively from initial planning through to completion.

Working across multiple programmes simultaneously, you'll combine relationship management with hands‑on project coordination, monitoring progress, managing priorities and ensuring projects meet their objectives.

What you'll be doing

• Building and maintaining strong relationships with clients, partners and internal stakeholders, acting as a key point of contact throughout project delivery
• Coordinating projects and programmes throughout the full delivery lifecycle, from initial kick‑off through to completion
• Developing, maintaining and proactively managing project and programme plans
• Managing multiple projects, activities and priorities within a fast‑moving environment
• Coordinating resources, schedules, communications, documentation and project deliverables
• Monitoring progress against agreed KPIs, deadlines and project objectives, keeping stakeholders informed of progress
• Identifying and tracking risks, issues and dependencies, ensuring appropriate actions are taken
• Producing regular project updates, dashboards and reports for stakeholders
• Monitoring programme and project expenditure and supporting financial tracking
• Supporting programme evaluation, including analysing impact, outcomes, statistics and lessons learned
• Helping scope and develop new programmes and opportunities in collaboration with clients and internal teams
• Working closely with external partners, clients, contractors and internal teams to ensure projects run smoothly
• Identifying opportunities to strengthen stakeholder engagement, improve processes and enhance project delivery

What we're looking for

• Experience managing relationships with clients, partners or a range of internal and external stakeholders
• Previous experience working across projects or programmes, including coordinating activities through to completion
• Strong project coordination and organisational skills, with the ability to manage multiple workstreams simultaneously
• The confidence to communicate with stakeholders at different levels, manage expectations and build effective working relationships
• Experience managing risks, issues, deadlines and competing priorities
• Excellent written and verbal communication skills
• A proactive, organised and solutions‑focused approach
• Strong attention to detail and confidence producing project documentation, reports and updates
• The ability to adapt quickly when priorities or programme requirements change
• Good working knowledge of Microsoft Office

Experience within education, training, skills development or technology would be advantageous but isn't essential. An interest in cyber security would also be beneficial.