Client Engagement Manager

Epsilon; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Client Engagement Manager, where you'll lead innovative digital marketing strategies for top brands. Collaborate with agency teams to drive growth and retention through exceptional service. This role offers the chance to develop skills in Digital MarTech and project management while working with a diverse portfolio of clients. With a commitment to inclusivity and career advancement, this innovative firm provides a supportive environment to thrive in the fast-evolving digital media landscape. If you're passionate about technology and marketing, this is the opportunity for you!

Benefits

Unlimited online training

Workshops with industry experts

Peer-to-peer learning

Competitive compensation

Great benefits package

Qualifications

• 3+ years of experience in client services or sales within an agency.
• Strong understanding of digital marketing and data-driven strategies.

Responsibilities

• Lead client servicing and delivery of digital marketing strategies.
• Manage audience media business and build client relationships.

Skills

Digital Marketing

Analytical Thinking

Communication Skills

Organizational Skills

Problem-Solving

Education

Bachelor's Degree in Marketing or Related Field

Tools

Martech

Adtech

SaaS

Job description

Overview

How You’ll Make an Impact
As a Client Engagement Manager at Epsilon, you'll lead the client servicing and delivery of innovative digital marketing strategies for a portfolio of top Publicis brands, collaborating closely with the agency teams as well as internal cross-functional teams. You'll be responsible for helping to drive Starcom and Publicis growth, retention and revenue through exceptional service and strategic execution. The role is highly collaborative, working with Publicis agencies as well as internal cross teams internally plus working alongside your client to deliver the best-in-class objective-based solutions.

What You’ll Achieve

• Join our Audience Media team, collaborating closely with Publicis Groupe agencies to deliver top-notch solutions and services to our expanding Starcom and Publicis client portfolio.
• Manage audience media business across Starcom and Publicis by building relationships, educating client teams, cross-selling products, and servicing current accounts.
• Access to unlimited online training, workshops with industry experts, and peer-to-peer learning for career growth.
• Develop skills in Digital MarTech, project management, sales planning, client services, and strategic business planning.

Who You Are

• What you’ll bring with you:
  • Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business success.
  • Strong organizational skills with an ability to manage time effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in digital marketing and a passion for big data and technology.
  • Ability to think analytically and tell data-driven stories.
• Why you might stand out from other talent:
  • 3+ years of client services/sales/agency experience.
  • Interest in Adtech, Martech, SaaS.
  • A consultative approach to problem-solving and strategy development.
  • A drive for continual learning, personal development, and process improvement.
  • Ability to adapt in a fast-evolving industry in Digital Media.

Additional Information

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology. Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. Expect competitive compensation, a great benefits package, and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief.